Selling Today: Partnering to Create Value, 16th edition

Published by Pearson (March 27, 2026) © 2027
  • Michael Ahearne
  • Gerald Manning
  • Mohsen Pourmasoudi

Title overview

For courses in selling.

The premier research-backed personal-selling text

Selling Today develops personal selling skills grounded in an ethical, customer-centered mindset. Organized around four core strategies—relationship, product, customer and presentation—the title offers the most “learn by doing” materials of any personal selling text, including robust role-play scenarios. Its video-based sales training support is unparalleled as a teaching and learning resource.

The 16th Edition explores the impact of AI and other technological advances on selling and sales professionals in a competitive business world. Five new Reality Selling Today videos showcase the skills needed for a successful career in modern-day sales environments.

Hallmark features of this title

Video-based sales training

  • Reality Selling Today Videos provide real examples of sales careers and presentations. The videos are leveraged in chapter-opening vignettes, end-of-chapter case problems and role-play scenarios.
  • Adaptive Selling Training Video Series is the only custom-produced video series accompanying a text on selling. Topics include SPIN selling, communication styles and negotiations.

Application activities

  • 17 Reality Selling Video Role-Plays let students assume the role of salesperson in various selling scenarios.
  • An Accounts Management Case Study challenges readers to move prospects through a six-step sales process.
  • Partnership Selling Role-Play, which can double as a capstone project, gives students experience acting out the entire consultative sales process.

New and updated features of this title

AI and other trends in selling

  • NEW: The role of AI in selling is discussed in relation to sales proposals, the buying process, lead generation and career opportunities, in addition to the role and value of salespeople.
  • EXPANDED: Technological advances that are revolutionizing consumer buying behavior have been added to discussions of the evolution of marketing and personal selling.
  • UPDATED: Topics and trends in selling garnered from numerous trade publications and blogs have been integrated throughout the 16th Edition.

The realities of personal selling

  • 5 NEW: New Reality Selling Today Videos expose the day-to-day work of five successful salespeople and sales managers. The videos were filmed in the subjects’ real work settings.
  • REVISED: A revamped Chapter 10 covers the concept of value and the salesperson’s role in conveying value.
  • UPDATED: New examples of salesperson values, attitudes and behaviors illustrate ethical behavior in various sales contexts.

Key features

Features of MyLab Marketing for the 16th Edition

  • NEW: Interactive Reading Assignments engage students through an integrated blend of narrative, media and assessment, while holding them accountable for coming to class prepared.
  • NEW & UPDATED: Video assignments connect course concepts to real events. These videos are featured alongside text-specific videos, illustrating the most important topics in the selling course.
  • Mini Sims put students in professional roles and ask them to respond to real business challenges. Communication Mini Sims aligned with Chapters 10–15 provide step-by-step business writing support.
  • 14 NEW: Case Study Library assignments challenge students to apply critical thinking to current business examples and scenarios. 
  • NEW: AI-based assignments targeting critical topics help students use AI tools effectively for research and analysis.
  • Dynamic Study Modules pose a handful of questions and then respond to each student’s progress in real time. Learners deepen their grasp of concepts as they go.

Features of Pearson+ eTextbook for the 16th Edition

  • In the News boxes address current events that resonate with students, keeping the course relevant and engaging.
  • Concept-check questions help students gauge their comprehension of the sections they’ve just read.

Table of contents

PART 1: DEVELOPING A PERSONAL-SELLING PHILOSOPHY

  1. Relationship Selling Opportunities in the Age of Artificial Intelligence
  2. Evolution of Selling Models That Complement the Marketing Concept

PART 2: DEVELOPING A RELATIONSHIP STRATEGY

  1. Ethics: The Foundation for Partnering Relationships That Create Value
  2. Creating Value with a Relationship Strategy
  3. Communication Styles: A Key to Adaptive Selling Today

PART 3: DEVELOPING A PRODUCT STRATEGY

  1. Creating Product Solutions
  2. Product-Selling Strategies That Add Value

PART 4: DEVELOPING A CUSTOMER STRATEGY

  1. The Buying Process and Buyer Behavior
  2. Developing and Qualifying Prospects and Accounts

PART 5: DEVELOPING A PRESENTATION STRATEGY

  1. Approaching the Customer with Adaptive Selling
  2. Determining Customer Needs with a Consultative Questioning Strategy
  3. Creating Value with the Consultative Presentation
  4. Negotiating Buyer Concerns
  5. Adapting the Close and Confirming the Partnership
  6. Servicing the Sale and Building the Partnership

PART 6: MANAGEMENT OF SELF AND OTHERS

  1. Opportunity Management: The Key to Greater Sales Productivity
  2. Management of the Sales Force

APPENDICES

  1. Reality Selling Today Role-Plays and Video Scenarios
  2. The NewNet Systems Regional Accounts Management Case Study
  3. Partnership Selling: A Role-Play for Selling Today

Author bios

About our authors

Michael Ahearne is Professor of Marketing and C. T. Bauer Chair in Marketing at the University of Houston. He is also Research Director of the Steven Stagner Sales Excellence Institute (SEI). The SEI is widely recognized as the leading university-based sales institute in the world, training more than 2,000 sales students, placing PhD students at top research universities and working with more than 200 major corporations annually. He earned his PhD in marketing from Indiana University. He has also served on the faculty at Emory University, the University of Connecticut and Pennsylvania State University. In addition, he has lectured internationally about sales and sales management in countries such as Austria, Belgium, China, France, Germany, India, Italy, Russia and Spain.

Dr. Ahearne’s research has focused primarily on improving the performance of salespeople and sales organizations. He has published more than 50 articles in leading journals such as Journal of Marketing, Journal of Marketing Research, Management Science, Strategic Management Journal, Journal of Applied Psychology, and Organizational Behavior and Human Decision Processes. He was recently recognized by the American Marketing Association as one of the 10 most research-productive scholars in the field of marketing. His research has been profiled in the Wall Street Journal, Business 2.0, Investor’s Business Daily, Fox News, INC Magazine and many other news outlets.

Before entering academia, Mike played professional baseball for the Montreal Expos and worked in marketing research and sales operations for Eli Lilly and PCS Healthcare. He was also a partner at ZS Associates, the largest global sales and marketing consulting firm.

Gerald Manning is an international author, consultant, speaker and successful businessperson. Professor Manning’s book Selling Today: Partnering to Create Value, now in its 16th edition, is today’s international number-one-selling textbook on negotiations and partnering. With Chinese, Spanish, International English–Speaking, Canadian, Croatian and US editions, millions have profited from the strategies and tactics presented. He is the author of four additional books on management and sales, all published by large international publishing companies.

Gerald Manning also serves as a sales and marketing consultant to senior management and owners of more than 500 businesses, including both national and international companies. He appears regularly as a speaker at national sales and management conferences and is featured regularly in training videos on sales and management.

Professor Manning served as chair of the marketing/management department of one of the leading colleges in the country for over 30 years. In addition to his administrative duties, he has served as lead instructor in negotiations and sales. Mr. Manning received the “Outstanding Professor of the Year” award given annually by his college.

He has also applied numerous negotiation and personal selling principles and practices as owner of a very successful commercial and residential real estate investment, development and management company.

Professor Manning’s speaking and classroom experience, along with his consulting and the management of his company, have provided him with a unique opportunity to research, study, test, refine and write about personal selling. With this background, and a long-term partnership-type relationship with acclaimed training video producer Arthur Bauer, the Adaptive Selling Training Video Series was produced.

Mohsen Pourmasoudi is a faculty member at San Diego State University. Dr. Pourmasoudi earned his PhD in business administration with a focus on quantitative marketing and economics from the University of Houston. Dr. Pourmasoudi is an expert in the area of personal selling and sales force management, and his research has been published in prestigious journals such as Journal of Marketing, Journal of Personal Selling and Sales Management, Journal of the Academy of Marketing Science and Journal of International Marketing. His research has also been recognized by his peers, bringing him several awards such as the James M. Comer Award for Best Contribution to Selling and Sales Management Theory.

Mohsen Pourmasoudi also serves as a trusted sales and marketing strategist, consultant and implementation specialist to senior leadership of national and multinational companies on market potentialization, sales force structure, sales force incentive design, sales territory design and so on.

Professor Pourmasoudi has been teaching marketing- and sales-related courses since 2018, and he has received multiple teaching awards such as the UH campuswide Teaching Excellence Award and multiple Teaching Commendations for Outstanding Performance.

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