Critical Guide To Working in the Financial Services Industry, A, 4th edition

Published by Pearson (April 11, 2013) © 2013

  • Kay Waters
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Title overview

A Critical Guide to Working in the Financial Services Industry, provides students who are completing Certificate III and Certificate IV qualifications from the FNS10 Financial Services Training Package with an understanding of the industry, and the interpersonal and written communication skills required to succeed in a clerical or administrative role in the financial services sector.

Table of contents

  • Part 1: Working in financial services
  • Chapter 1 - The financial services sector
  • Chapter 2 - Business organisations
  • Chapter 3 - Workplace rights and responsibilities
  • Part 2: Working effectively
  • Chapter 4 - Communicating effectively
  • Chapter 5 - Working with others
  • Chapter 6 - Self-management
  • Chapter 7 - Using workplace technology
  • Part 3: Researching, writing and presenting
  • Chapter 8 - Doing research
  • Chapter 9 - Writing simple documents
  • Chapter 10 - Writing a long report
  • Chapter 11 - Giving a presentation

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