Technical Communication, Global Edition, 16th edition

Published by Pearson (May 26, 2025) © 2025

  • John M. Lannon University of Massachusetts, Dartmouth
  • Laura J. Gurak University of Minnesota
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Title overview

For courses in technical or business communication and professional writing.

Complete instruction to prepare for success in technical communication today. Technical Communication prepares students to write persuasively and effectively with a global perspective for today's workplace. The text covers the interpersonal, ethical and cultural demands of communication in multiple professional formats and develops the skills to navigate these concerns.

The 16th Edition emphasises real-world applications of the latest innovations for a digitally savvy workforce. Coverage includes Guidelines for Identifying Misinformation, effective, legally sound use of social media, and AI in the writing process.

Table of contents

  • PART 1: COMMUNICATING IN THE WORKPLACE
  • Introduction to Technical Communication
  • Meeting the Needs of Specific Audiences
  • Persuading Your Audience
  • Weighing the Ethical Issues
  • Teamwork and Global Considerations
  • An Overview of the Technical Writing Process
  • PART 2: THE RESEARCH PROCESS
  • Thinking Critically about the Research Process
  • Evaluating and Interpreting Information
  • Summarizing Research Findings and Other Information
  • PART 3: ORGANIZATION, STYLE, AND VISUAL DESIGN
  • Organizing for Readers
  • Editing for a Professional Style and Tone
  • Designing Visual Information
  • Designing Pages and Documents
  • PART 4: SPECIFIC DOCUMENTS AND APPLICATIONS
  • Email, Texts, and Instant Messaging
  • Workplace Memos and Letters
  • Résumés and Other Job-Search Materials
  • Technical Definitions
  • Technical Descriptions, Specifications, and Marketing Materials
  • Instructions and Procedures
  • Informal Reports
  • Formal Analytical Reports
  • Proposals
  • Presentations and Video Conferencing
  • Web Pages and Social Media
  • PART 5: RESOURCES FOR TECHNICAL WRITERS
  • APPENDICES
  • A Quick Guide to Documentation
  • A Quick Guide to Grammar, Usage, and Mechanics

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