Understanding and Managing Diversity: Readings, Cases, and Exercises, 6th edition

Published by Pearson (July 14, 2021) © 2015

  • Carol P. Harvey Assumption University
  • M June Allard Worcester State University
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Title overview

A diverse approach to understanding and managing diversity

Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organisational asset. This text also provides students with a wide range of expertise-from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).

For undergraduate and graduate courses in human resources.

Table of contents

  • INTRODUCTION: Understanding Workplace Diversity: Where Have We Been and Where Are We Going?
  • SECTION I: UNDERSTANDING INDIVIDUAL PERSPECTIVES OF DIVERSITY
  • Diversity Today: Fact or Fiction?
  • DIVERSITY!
  • Body Ritual Among the Nacirema
  • Increasing Multicultural Understanding: Uncovering Stereotypes
  • I AM . .. 
  • Are You Privileged?
  • White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women's Studies
  • The Emotional Connection of Distinguishing Difference and Conflict
  • Exploring Diversity in Your Organization
  • The Pitney Bowes Case: A Legacy of Diversity
  • Integrative Questions for Section I
  • SECTION II: Understanding the Primary Dimensions of Diversity: Race & Ethnicity
  • Being An Only: A Field Assignment
  • Thriving in a Multicultural Classroom
  • Since We Elected an African American President Twice, Is Racism Still an Issue in America?
  • Immigration Patterns: The Transition Process
  • The Coca-Cola Company: Then and Now
  • Integrative Questions for Section II
  • SECTION III: Understanding The Primary Dimensions of Diversity: Age, Gender, Sexual Orientation, and Physical and Mental Challenges
  • How Old Should You Be To Drive A Bus? Exploring Ageism
  • Generational Diversity in the Workplace
  • Exploring The Gender Gap: What Are the Issues?
  • When Women Do Lead: Gender Bias 2013 Style
  • The Paradox of Male Privilege: Toward a Gender Democracy & Democratic Manhood
  • Sorting Through Lesbian, Gay, Bisexual, and Transgender Issues in the American Workplace
  • Is This Sexual Harassment?
  • Musical Chairs
  • Professor on Wheels: A Case of Disability and Diversity
  • The Cracker Barrel Restaurants
  • Integrative Questions for Section III
  • SECTION IV: Understanding The Secondary Dimensions of Diversity: Social Class, Religion, Appearance/ Weight, Language/Communication and Military Service
  • Does Social Class Make a Difference?
  • Social Class: The Fiction of American Meritocracy
  • Religion in the Workplace
  • Understanding Intercultural Communications in Today's Global Environment
  • Communicating with a Global Call Center Exercise
  • The Culture of the U.S. Air Force and Its Impact on a Mobile Training Team Case
  • Fighting for Equal Opportunity: Women's Changing Roles in the U.S. Military
  • Choosing the Board: Charting the Course with Competing Priorities
  • Appearance and Weight Discrimination in the Workplace
  • Fairfax Metropolitan Hospital: The Candidate
  • Integrative Questions for Section IV
  • SECTION V: Managing Diversity in Terms of the Ethical, Legal, Media and Marketing Issues
  • The Ethics of Workplace Diversity
  • Ethics and Diversity Cases. Legal Applications in the Workplace
  • How Canada Promotes Workplace Diversity
  • A Report on the Current Health of the Media
  • Exercises in Media Diversity
  • New Business Opportunities: Changing Consumer Markets
  • Points of Law: The Bar Exam
  • Chick-Fil-A and the Media
  • Integrative Questions for Section V
  • SECTION VI: Managing Organizational Change and Diversity: Current Issues
  • What Do Organizations Do to Manage Diversity? Examining Corporate Leadership, Training, Mentoring, Employee Resource Groups and Social Responsibility Programs
  • Work-Life Balance Issues: Changing When and How the Work Gets Done
  • The Six Sigma Case: Promotion at Western Company
  • Diversity and Inclusion Awards. A Critical Examination
  • One Workplace Bully is One Too Many: The Four Faces of Bullying
  • A Case of Harassment, Discrimination, or Bullying? You Decide . . . 
  • The Path to Inclusion: The Business Case for Diversity at Ocean Spray
  • Integrative Questions for Section VI
  • SECTION VII: Capstone Experiences for Understanding and Managing Diversity
  • Creating a Case to Better Understand and Manage Diversity
  • Creating Diversity Awareness: A Video Project
  • Evaluating Diversity Management: Conducting a Diversity Audit
  • Integrative Questions for Section VII

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