Foundations of Operations Management, Canadian Edition, 4th edition

Published by Pearson Canada (October 15, 2015) © 2016

  • Larry P. Ritzman
  • Lee J. Krajewski University of Notre Dame
  • Manoj K Malhotra Case Western Reserve University
  • Robert D. Klassen University of Western Ontario
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Title overview

Fundamentals of Operations Management places an emphasis on three critical themes for operations management; effective process management, the importance of cross-functional integration, and the role of operations in the creation of customer value. This unifying theme for service and manufacturing organizations builds bridges between each chapter and opens up the topics in operations to all students, regardless of their academic background or career paths.

Table of contents

  1. Creating Customer Value
  2. Supply Chain Management
  3. Supply Chain Sustainability and Humanitarian Logistics
  4. Process Configuration
  5. Capacity / Waiting Lines
  6. Inventory Management
  7. Quality and Process Improvement
  8. Lean Systems
  9. Managing Projects
  10. Location and Layout
  11. Managing Demand and Forecasting
  12. Operations Planning and Scheduling
  13. Resource Planning

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