Human Relations: Interpersonal, Job-Oriented Skills, Canadian Edition, 4th edition

Published by Pearson Canada (March 1, 2014) © 2015

  • Andrew J. DuBrin Rochester Institute of Technology
  • Terri M. Geerinck Fleming College
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Title overview

Improve your Interpersonal Skillset!

Human Relations: Interpersonal, Job-Oriented Skills by Andrew J. DuBrin and Terri Geerinck helps readers improve their personal skills in the workplace. The text takes a two-pronged approach to integrate the basic concepts of interpersonal communication with skill-building suggestions, exercises, and cases to improve interpersonal skills through practice. With an emphasis on teamwork, this resources prepares students to understand the importance of functional skills and generic skills to success in their future career.

Table of contents

  1. A Framework for Interpersonal Skill Development
  2. Understanding Individual Differences
  3. Building Self-Esteem and Self-Confidence
  4. Interpersonal Communication
  5. Interpersonal Skills in the Digital World
  6. Developing Teamwork Skills
  7. Group Problem-Solving and Decision-Making
  8. Cross-Cultural Relations and Diversity
  9. Resolving Conflicts with Others
  10. Becoming an Effective Leader
  11. Skills for Motivating and Helping Others
  12. Positive Political Skills
  13. Customer Satisfaction Skills
  14. Enhancing Ethical Behaviour
  15. Personal Productivity and Stress Management
  16. Job Search and Career Management Skills

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