Published by Pearson (14 July 2021) © 2022
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1. Quality Basics
2. Quality Advocates
3. Quality Systems: ISO 9000, Supplier Certification Requirements, the Malcolm Baldrige National Quality Award, Six Sigma
4. Quality Improvement: Problem Solving
5. Statistics
6. Variable Control Charts
7. Process Capability
8. Other Variable Control Charts
9. Probability
10. Quality Control Charts for Attributes
11. Reliability
12. Advanced Topics in Quality
13. Quality Costs
14. Product Liability
15. Benchmarking and Auditing
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