C/O Pearson Canada
195 Harry Walker Parkway North
Purchases of active and out-of-print titles may be returned for credit, provided your return is received at our returns address within 12 months of the original invoice date.
Superseded Editions must be returned by April 30 of the new edition’s copyright year or within 90 days of the new edition’s publication date, whichever is later.
To increase efficiency, as of June 2018, the returns process will include requesting a Return Material Authorization (RMA) document from Pearson in advance, and including the document with the product(s) you intend to return. You can request an Return Material Authorization (RMA) by contacting Customer Service via phone, email or fax. The Return Material Authorization (RMA) will then be emailed, or mailed to you based on your preferred method.
While this new standardized and streamlined returns process will enable us to process your returns more efficiently, please note that you may continue to return products (excluding digital) as you do today, without a Return Material Authorization (RMA).
Pearson Canada Higher Education
All returns must be in condition to be resold as new. Credit will be issued if invoice information (indicating the invoice number) is included with the return. Damaged books, used books, and titles otherwise ineligible for returns processing will be returned to you unless previously authorized.
For an extension of returns, please contact Customer Service with your request. Requests for extensions will only be accepted 90 days in advance of the invoice expiry date. When sending returns, please ensure that a copy of your updated and approved Return Material Authorization (RMA) document is attached to your paperwork.
All products shipped and invoiced as a package must be identified with the package ISBN upon return. All components in the original package, including access codes, must be included in the return. This will ensure prompt processing of your return.
Titles damaged in transit by the carrier must be reported within 30 days to Pearson Canada Customer Service so that a claim can be filed. Any customer wishing to return damaged/defective titles must first contact Customer Service to arrange a pick-up by Pearson.
Multimedia, including access code cards, CDs, video, and audiotapes are ineligible for return if the sealed packaging is opened.
No Restocking Fee
There is no restocking fee for returning eligible higher education products to Pearson Canada. A Return Material Authorization (RMA) must be included with all returned materials.
Return freight charges are the customer’s responsibility, as Pearson Canada does not accept collect shipments. All collect shipments will be returned to customers at their own expense.
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