C/O Pearson Canada
195 Harry Walker Parkway North
Purchases of active titles may be returned for credit, provided your return is received at our returns address within 12 months of the original invoice date.
Effective July 1, 2021, purchases of out-of-print titles may be returned for credit only if received at our returns address within 120 days of such change to out-of-print status, provided this is also within 12 months of the original invoice date.
Download list of Out Of Print ISBNs (Microsoft Excel document)
Any products returned to Pearson after November 1, 2021, must include a Return Material Authorization (RMA) document. You must request the RMA from Pearson in advance and include the document with the product(s) you intend to return. You can request an RMA by contacting Customer Service via phone, email, or fax, and it will be emailed or mailed to you based on your preferred method. For physical products, there can only be a single valid RMA number per box. This means a single box cannot have multiple RMA numbers on it, but the same RMA number can be used across multiple boxes as long as each box is marked with the number of boxes (e.g., box 1 of 5, box 2 of 5, and so on).
Pearson Canada Higher Education
Eligible Titles – Condition of Products
All returns must be in condition to be resold as new. Damaged books and used books are not returnable.
Non-Compliance – Ineligible Returns
If Purchaser returns any product that is ineligible for credit for any reason specified in this policy, Pearson will automatically reject the return, Purchaser will not receive credit, and Pearson will ship the product back to Purchaser at Purchaser’s expense. Notwithstanding the above, if the product returned which is ineligible for credit is in out-of-print status, then Pearson will destroy the product rather than shipping it back to Purchaser, but the remainder of the above statement still applies. Pearson will automatically implement this process without providing any additional notice to Purchaser beyond this policy.
For an extension of returns, please contact Customer Service with your request. Requests for extensions will only be accepted 90 days in advance of the invoice expiry date. When sending returns, please ensure that a copy of your updated and approved Return Material Authorization (RMA) document is attached to your paperwork.
All products shipped and invoiced as a package must be identified with the package ISBN upon return. All components in the original package, including access codes, must be included in the return. This will ensure prompt processing of your return.
Damaged Titles Received by Purchaser
Titles damaged in transit by the carrier must be reported within 30 days to Pearson Canada Customer Service so that a claim can be filed. Any customer wishing to return damaged/defective titles must first contact Customer Service to arrange a pick-up by Pearson.
Multimedia, including access code cards, CDs, video, and audiotapes are ineligible for return if the sealed packaging is opened.
No Restocking Fee
There is no restocking fee for returning eligible higher education products to Pearson Canada. A Return Material Authorization (RMA) must be included with all returned materials.
Return freight charges are the customer’s responsibility, as Pearson Canada does not accept collect shipments. All collect shipments will be returned to customers at their own expense.
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