Introduction

1. Listening Is A Lot Harder Than You Think

2. Responding Is Easier Said Than Done

3. You Say You Want A Resolution

4. Conclusion

Tone policing

Deciding how someone should speak to you and ignoring their cultural norms is a common mistake made by people, particularly those in the dominant culture. After watching this lesson, you'll be able to be aware of when you are policing someone's tone of voice.

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Mistakes to Avoid when Resolving Conflict

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Tone policing: Videos & Practice Problems