Introduction

1. Listening Is A Lot Harder Than You Think

2. Responding Is Easier Said Than Done

3. You Say You Want A Resolution

4. Conclusion

Jumping to solutions

Trying to fix things too soon is a mistake that most people make. After watching this lesson, you'll be able to move to a solution at the right time.

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Mistakes to Avoid when Resolving Conflict

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Jumping to solutions: Videos & Practice Problems