If for any reason you are not satisfied with your purchase, you may return your book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days for a full refund.
You can request this refund in the Order History section of your account. Following this, you will be sent an email with the next steps.
Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your original invoice with the item(s), and be sure to include your full name and address on the outside of the package.
Return merchandise to:
Pearson Canada Operations Centre
Consumer Returns Department
195 Harry Walker Parkway North
eBooks, digital audio, digital videos or other digital goods cannot be returned for a refund. We do not offer a refund policy because it is impossible to return a digital product.
Read about Propero product ordering and return policies on the Digital Product FAQ page.
Pearson online subscription purchases
To request a refund for an online subscription please click the 'Return' button next to the product in your order history.
Note: Refund requests must be made within 15 days of purchase.
Guests (non-registered customers)
Please submit your return request using the Contact Us page
If you require further assistance with your return please contact customer services using the email address below.