Talking technology: Teaching 21st century communication strategies

Ken Beatty
Ken Beatty
A teacher holding a tablet to a young student in a classroom sat at a table
Reading time: 4 minutes

When my son created a web consulting business as a summer job, I offered to have business cards made for him. “Oh Dad,” he said, “Business cards are so 20th century!”

It was an embarrassing reminder that communication norms are constantly changing, as are the technologies we use. Younger generations share contact information on their phones’ social media apps, not with business cards. A similar shift has been the move away from business cards featuring fax numbers. “What’s a fax?” my son might ask.

Fax machines have had a surprisingly long life–the first fax machine was invented in 1843–but they have been largely retired because it’s easier to send images of documents via email attachments.

More recent technologies, such as the 1992 invention of text messages, seem here to stay, but continue to evolve with innovations like emojis, a 1998 innovation whose name combines the Japanese words e (picture) and moji (character). 

The 55/38/7 rule and the three Cs

Changing technologies challenge language teachers who struggle to prepare students with the formats and the strategies they need to be effective in academic, business, and social settings. These challenges start with questions about why we have particular norms around communication. These norms form a culture of communication.

The artist/musician Brian Eno defines culture as what we don’t have to do. We may have to walk, but we don’t have to dance. Dancing, therefore, is culture. Communication is full of cultural practices that we don’t strictly need to do, but which make communication more successful. These include practices based on the 55/38/7 Rule and The Three Cs.

The 55/38/7 rule is often misinterpreted as being about what someone hears when we speak. It actually refers to the insights of University of California professor, Albert Mehrabian, who looked at how our attitudes, feelings, and beliefs influence our trust in what someone says.

Mehrabian suggests words only account for seven percent of a message’s impact; tone of voice makes up 38 percent, and body language–including facial expressions–account for the other 55 percent. The consequence of this for our students is that it’s sometimes not so important what they are saying as how they are saying it.

Another way of looking at this nonverbal communication is in terms of The Three Cs: context, clusters, and congruence

Context is about the environment in which communication takes place, any existing relationship between the speakers, and the roles they have. Imagine how each of these factors change if, for example, you met a surgeon at a party compared to meeting the same surgeon in an operating theater where you are about to have your head sawn open.

Clusters are the sets of body language expressions that together make up a message; smiling while walking toward someone is far different than smiling while carefully backing away.

Congruence refers to how body language matches–or doesn’t match–a speaker’s words. People saying, “Of course! It’s possible!” while unconsciously shaking their heads from side to side are perhaps being less than truthful.

How does a culture of communication practices translate to new technologies? Mobile phone texts, just like 19th-century telegraph messages before them, need to be precise in conveying their meaning.

In virtual meetings (on Teams and Google Hangouts, for example), students need to understand that tone of voice, facial expressions, and body language may be more important than the words they share.

Politeness as one constant

An additional key concern in virtual meetings is politeness. Once, in preparation for a new textbook, I was involved in soliciting topics of interest to university teachers. I was surprised that several teachers identified the need to teach politeness. The teachers pointed out that the brevity of social media meant that students were often unwittingly rude in their requests (typical email: “Where’s my grade!”). Moreover, such abruptness was crossing over to their in-person interactions.

Politeness includes civility, getting along with others, as well as deference, showing respect to those who may have earned it through age, education, and achievement. But politeness is also related to strategies around persuasion and how to listen actively, engage with other speakers by clarifying and elaborating points and ask a range of question types. Online or in person, if students cannot interrupt politely or know when it is better to listen, whatever they have to say will be lost in the court of bad opinion.

This is particularly important in preparation for academic and business contexts where students need to interact in groups, such as seminar settings and business meetings. Within these, it’s necessary for students to be able to take on a variety of roles, including leadership, taking notes, and playing devil’s advocate to challenge what a group thinks.

Engaging students with project work

Role-play can help raise awareness of these strategies among students, but it’s not enough to just take on a variety of roles found in common academic and business exchanges; students need to be able to reflect after each role-play session and infer what strategies are successful.

Technology-based projects can also help students engage in a range of communication strategies. For example, a Pearson series, StartUp, embraces technology in each unit by sprinkling various text messages and web-based research tasks. There are also multimedia projects where students use their phones to collect images or video and share the results in presentations that develop their critical thinking.

For example:

Make your own video

Step 1 Choose a favorite restaurant or meal.

Step 2 Make a 30-second video. Talk about the meal. Describe what you eat and drink. Explain why you like it.

Step 3 Share your video. Answer questions and get feedback.

This simple project subconsciously reinforces the unit’s vocabulary and grammar. It also allows students to personalize the project based on things that they need to talk about in daily life–their local foods in this case. This means that each student’s presentation is unique. Unlike with essay assignments, students tend to work hard to craft several versions until they are satisfied because they know their work will be seen by other students and that they will be asked questions that only they can answer.

All this forces students to consider speaking strategies, as well as strategies for appropriate facial expressions and body language. Similarly, they have to use active listening strategies when listening to others’ presentations while asking questions. As technology continues to evolve, teachers need to integrate new applications into their teaching so students learn how to communicate with the tools they have at their disposal.

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    Universal Design for Learning (UDL) in language education
    By Charlotte Guest
    Reading time: 5 minutes

    Language classrooms are naturally diverse. Some students are confident speakers but struggle with writing. Others may be multilingual learners, students with learning differences or learners who simply need more time and support. Universal Design for Learning (UDL) offers a practical framework for meeting these varied needs without creating separate lessons for every student.

    UDL was developed by CAST, a nonprofit organization focused on education research and development, and is based on the idea that barriers to learning often exist in the design of instruction rather than in the learners themselves. Instead of expecting all students to learn in the same way, UDL encourages teachers to provide flexible pathways that help everyone access and engage with learning. According to CAST's overview of UDL , UDL aims to improve learning for all students through flexible goals, methods, materials and assessments.

    The three core principles of UDL

    At the heart of UDL are three principles that help teachers design more inclusive learning experiences.

    1. Multiple means of engagement

    This principle focuses on motivation and participation. Students are more likely to learn when they see value in what they are doing and have some choice in how they learn.

    In a language classroom, this might include:

    • Allowing students to choose discussion topics related to their interests
    • Using authentic materials such as podcasts, songs, news articles or social media posts
    • Offering different levels of challenge within the same activity

    When students feel connected to the content, they are more willing to take risks and use the target language. The CAST UDL Guidelines provide detailed recommendations for increasing learner engagement and motivation.

    2. Multiple means of representation

    Students do not all process information in the same way. UDL encourages teachers to present information through different formats so that learners have several ways to understand new content.

    For language teachers, this could mean:

    • Combining written text with audio recordings
    • Using images, diagrams, gestures and videos to support comprehension
    • Pre-teaching key vocabulary before introducing a complex reading task
    • Providing transcripts for listening activities

    These supports are not only beneficial for students with identified learning needs; they often improve comprehension for the entire class. CAST's guidance on representation highlights how varied formats can support learner understanding.

    3. Multiple means of action and expression

    Students should have different opportunities to demonstrate what they know. Traditional language assessments often favor a narrow set of skills, but learners may show understanding in many ways.

    Examples include:

    • Recording an oral presentation instead of delivering it live.
    • Creating a video, podcast or digital story.
    • Participating in an interview or conversation.
    • Producing written work using supportive technologies.

    The learning objective remains the same, but students have more than one way to demonstrate achievement. The educational resource Understood.org explains this principle in its guide to UDL.

    Why UDL matters in language education

    Language learning involves reading, writing, listening, speaking, vocabulary development and cultural understanding. Because so many skills are involved, barriers can emerge in different places for different learners. UDL helps teachers anticipate these differences and design lessons that provide access from the start rather than adding accommodations later.

    Research from CAST suggests that designing for learner variability benefits all students, not just those with identified educational needs. This is particularly relevant in language classrooms, where students often have diverse linguistic backgrounds, proficiency levels and learning preferences.

    Importantly, UDL is not about creating separate lessons for every learner. Instead, it is about building flexibility into lesson design so that a wider range of students can participate successfully.

    UDL strategies for language teachers

    If you are new to UDL, start small. Consider adding one or two flexible options to your existing lessons.

    Here are a few simple ideas:

    • Provide both written and spoken instructions.
    • Use captions on videos whenever possible.
    • Offer vocabulary lists with visuals and examples.
    • Allow students to choose between speaking or writing for some tasks.
    • Include collaborative and independent learning opportunities.
    • Use digital tools that support translation, text-to-speech or speech-to-text functions.
    • Clearly communicate learning goals before each lesson.

    For additional classroom examples, CAST's UDL Guidelines website contains guidance that teachers can adapt across different age groups and language-learning contexts.

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    How to maintain language skills over summer break
    By Charlotte Guest
    Reading time: 3 minutes

    Summer break is a welcome chance to relax, but it can also be a challenging time for students. Without regular classes over the summer, many students notice that their vocabulary, grammar and speaking confidence begin to fade: this is often called the "summer slide".. The good news is that maintaining language skills over summer break does not require hours of study each day. Small, consistent habits can help you retain what you have learned and return to your studies with confidence.

    Why language learners forget so much during summer break

    When we stop using a language regularly, our brains begin to forget information that is not being reinforced. Vocabulary becomes harder to recall, grammar rules feel less familiar and speaking confidence can decrease.

    Fortunately, language retention does not require intensive study. The key is maintaining regular contact with the language, even for just a few minutes a day.

  • Students sat together talking
    Mindfulness in the classroom: Autopilot and paying attention
    By Amy Malloy
    Reading time: 4 minutes

    In today's digital world, students face constant distractions that can make it difficult to stay focused during lessons. From social media notifications to endless online content, maintaining attention has become one of the biggest challenges in modern education.

    This is where mindfulness in the classroom can make a significant difference. By helping students become more aware of the present moment, mindfulness can strengthen concentration, improve learning outcomes, and support overall wellbeing.

    What is "Autopilot" thinking?

    Have you ever reached the end of a page in a book and realized you can't remember what you just read?

    This experience occurs when the brain slips into a semi-conscious state, often referred to as "autopilot" mode. During autopilot, we continue carrying out tasks while our thoughts drift elsewhere, planning future events, worrying about problems or replaying past experiences.

    While this automatic mode helps us complete routine tasks efficiently, it can also reduce our awareness of what's happening right now. As a result, students may appear present in class while their attention is elsewhere.

    For educators, understanding this tendency is essential because sustained attention is critical for learning, memory formation and academic success.

    Why mindfulness matters in education

    According to mindfulness expert Jon Kabat-Zinn, mindfulness means:

    "Paying attention in a particular way: on purpose, in the present moment and non-judgmentally."

    The key phrase is "on purpose".

    Mindfulness trains students to deliberately focus their attention rather than allowing their minds to wander automatically. Like any skill, attention becomes stronger with practice. Repeated mindfulness exercises help create neural pathways that support concentration and self-awareness.

    For younger children, this is especially important because the brain develops rapidly during the primary school years. Building healthy attention habits early can have lasting benefits throughout education and beyond.

    Benefits of mindfulness in the classroom

    Implementing mindfulness activities in schools can offer several advantages:

    Improved attention span

    Regular mindfulness practice helps students sustain focus for longer periods, making it easier to engage with lessons, reading tasks and independent study.

    Better learning outcomes

    When students pay closer attention, they absorb and retain information more effectively, leading to stronger academic performance.

    Reduced stress and anxiety

    Mindfulness techniques can help students manage exam pressure, classroom stress and emotional challenges by encouraging calm, focused awareness.

    Stronger emotional regulation

    Students become more aware of their thoughts and feelings, helping them respond thoughtfully rather than react impulsively.

    Enhanced digital wellbeing

    Mindfulness can help counteract the constant distractions created by smartphones, social media and digital devices.

    Why attention skills are more important than ever

    Many educators are concerned about the impact of technology on student concentration. While researchers continue to debate whether overall attention spans are shrinking, there is broad agreement that attention is shaped by habit.

    The brain becomes better at whatever it repeatedly practices.

    If students frequently switch between apps, notifications and multiple streams of information, sustained focus can become more difficult. Conversely, practicing mindful attention strengthens the brain's ability to concentrate on a single task.

    This is particularly important for teenagers. During adolescence, the brain undergoes significant restructuring, strengthening frequently used neural pathways while reducing those that are rarely activated.

    The message is simple: attention is a skill that improves through use.

    Three mindfulness activities for students

    Teachers can introduce mindfulness through simple exercises that fit naturally into the school day.

    1. Mindful technology use

    Help students develop awareness around screen time by encouraging intentional device use.

    Steps:

    1. Pause before using a device.
    2. Notice how you feel.
    3. Decide on a single task to complete.
    4. Visualize the steps required.
    5. Complete the task without distractions.
    6. Put the device away once finished.
    7. Reflect on any urge to continue scrolling.

    2. Mindful eating exercise

    This activity encourages students to engage all their senses and become fully present.

    Ask students to:

    • Observe five things they can see about their snack.
    • Notice five things they can feel.
    • Identify five scents.
    • Slowly taste the food and recognize subtle flavors.
    • Reflect on the experience.

    This exercise develops sensory awareness and helps students practice sustained attention.

    3. Breath counting for focus

    One of the simplest and most effective mindfulness exercises for students.

    Instructions:

    1. Sit comfortably.
    2. Close your eyes or soften your gaze.
    3. Focus on your breathing.
    4. Count each breath from one to ten.
    5. If your mind wanders, gently return attention to the breath.
    6. Repeat as needed.

    Over time, students often find it easier to maintain concentration and remain present.

    How teachers can introduce mindfulness successfully

    Teachers do not need extensive training to begin incorporating mindfulness into lessons. Small, consistent practices often produce the greatest benefits.

    Consider:

    • Starting lessons with a one-minute breathing exercise.
    • Using mindfulness before tests or presentations.
    • Encouraging reflection at the end of lessons.
    • Incorporating mindful listening activities during discussions.
    • Promoting conscious technology use in digital learning environments.

    Consistency is more important than duration. Even a few minutes each day can help students develop stronger focus and self-awareness.

    By helping students move away from autopilot thinking and engage more fully with the present moment, mindfulness supports both academic success and emotional well-being.

    Whether through mindful breathing, mindful eating or conscious technology use, small daily practices can have a lasting impact on how students learn, focus and thrive.