16-20 hours over 6+ weeks
Invaluable insider insights from your project advisor.
Up to 3 hours of 1-2-1 support.
Switch on to our online library to access authentic case studies, proven business models, and practice scenarios that will help you test and deliver your plan.
Up to 4 hours of content.
Learn Consciousness, Acknowledge, Now – a strategy for taking control of your response to conflict.
Discover the five modes for managing conflict to help you consider which you will adopt – and why.
Use Focus and PIN (Positions, Interests, Needs) to clarify top and bottom lines and where you have wiggle room.
Understand the components of expansive listening to create opportunities for empowerment and recognition.
Engage with others to achieve shared objectives notwithstanding differences of opinion. Identify shared interests and needs. Negotiate differences and identify options for mutual and collective gain.
Listen deeply to and understand the needs and perspectives of others. Communicate the core (factual, emotional and relational) issues at play.
Evaluate information and use it to anticipate issues and develop a strategy for conflict resolution.
Develop empathy and trust. Distinguish one’s own emotional responses from that of others.
Recognize and take responsibility for one’s own contribution to the escalation or potential escalation of tensions. Review, amend and learn from one’s own actions.
Demonstrated live project experience around a key opportunity in your business that aids conflict resolution.
Gained proficiency in critical skills crucial to anticipating and resolveing conflict that supports your career development.
A structured business plan with templates that you can download and use in future projects.
A Credly badge that certifies your competence in resolving conflicts effectively.
Talk to a sales representative to get a custom quote for your organization.
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