16-20 hours over 6+ weeks
Invaluable insider insights from your project advisor.
Up to 3 hours of 1-2-1 support.
Switch on to our online library to access authentic case studies, proven business models, and practice scenarios that will help you test and deliver your plan.
Up to 4 hours of content.
Manage your time effectively - a tool to help in this course and in your work, in general.
Document the details of your project, including the purpose, resources, schedule, milestones, and costs.
Review a collection of different templates and maps to help you better understand your users and customers and retain them.
Use this tool to investigate how much control you have over ideas within your organization.
Build on the input of key stakeholders and your users to create a holistic plan for improving user retention, adapting your approach with the user in mind.
Clearly define the goals and objectives of your guided project, sharing information in order to convey meaning and achieve desired outcomes. Sequence and structure your user retention plan to your stakeholders, including relevant and appropriate supporting information.
Demonstrate creativity in problem solving, mitigating risks and dependencies where they arise. Remain agile in your research by considering multiple strategies and using a clear methodology in your approach.
Think critically about what opportunity there is to improve user retention in your business and make a clear evidence base for how you will complete this project. Identify complex problems around user retention and implement solutions, using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
Actively think about how the user thinks and feels to decide how best to retain them. Implement user understanding into your project and use it to drive a solution-focused outcome.
Demonstrated live project experience around a key opportunity in your business that looks to improve user retention.
Gained proficiency in critical skills fundamental to improving user retention that supports your career development.
A structured business plan with templates that you can download and use in future projects.
A Credly badge that certifies your competence in improving user retention.
Talk to a sales representative to get a custom quote for your organization.
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