7 Principles of Conflict Resolution, The: How To Resolve Disputes, Defuse Difficult Situations and Reach Agreement, 1st edition

7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner. It sets out seven principles for creating and maintaining successful, workable relationships through effective conflict resolution, and gives you the tools to resolve or mediate difficult conversations whatever the situation or context. Crucially, it shows you how to achieve results without going to court or litigation — even when conflict has escalated or become entrenched.Unresolved conflict costs organisations time, talent and money, and it costs individuals a great deal more. These seven principles help you understand, discuss and resolve problematic situations as an individual or an organisation, and equip you to help other people do the same. You'll learn to acknowledge conflict rather than avoid it, control your own response, build resolution-focused conversations and know when to escalate. Used consistently, they transform professional and personal relationships permanently — and build a culture where conflict gets addressed early, before it hardens.

Key features

• Apply a proven framework for difficult conversations, taken step by step through both stages
• Work through the process from beginning to end with tools, techniques and strategies that work
• Use ready-made templates, exercises and worksheets to support your conversations
• Resolve conflict without litigation, even where it has escalated or become entrenched
• Understand what mediation is and why it works
• Learn how to run civil, commercial or employment mediation, from getting the process off the ground to becoming a mediator
• Assess your organisation using four ready-made questionnaires for employees, directors and team leads, heads of legal, HR and finance, and clients and stakeholders

Who it's for

Anyone dealing with conflict at work or in life — from those new to the subject to experienced practitioners, and organisations wanting to resolve disputes early rather than in court.