Bridging Intention to Outcomes: Measuring Real-World Outcomes for Digital Products, 1st edition

Published by New Riders (July 16, 2024) © 2025

  • Connor Joyce
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Title overview

A guide for product managers

In Bridging Intention to Impact: Transform Product Development through Evidence-Based Decision-Making, Connor Joyce, a seasoned user researcher and product strategist, offers a groundbreaking guide for product managers and teams seeking to elevate their digital products from engaging to impactful.

Packed with practical tools and frameworks, examples from startups through enterprises across industries, and generative AI prompts, this book helps product teams immediately begin taking steps toward a more experimental and evidence-driven culture.

Joyce illustrates how this approach can empower companies to adapt to shifting user needs and technology by reframing their digital products as dynamic solutions designed to maximise behaviour change, user outcomes, and, ultimately, business impacts, including decreasing churn, increasing customer lifetime value, and lowering customer acquisition costs.

Join the growing movement of product leaders embracing the Impact Mindset and unlock your team's potential to make data-driven decisions that lead to impactful products that satisfy user needs and generate positive business outcomes.

  • Introduces a new digital product development philosophy focusing on behaviours changed by a feature.
  • Provides a methodology for defining and creating novel, product-success metrics. 
  • Empowers readers to implement grassroots cultural change.
  • Offers a collection of templates and guides to enable you to begin today!

Table of contents

  • Part 1: Focusing on Behaviors to Build Valuable Products
  • Chapter 1: Measuring Usage is Only the Beginning
  • Chapter 2: Exploring The Value of Measuring User Outcomes
  • Chapter 3: Connecting User Behavior to Business Outcomes
  • Chapter 4: Ensuring Features Make an Impact
  • Part 2: Starting an Impact Mindset Culture Change with a Single Project
  • Chapter 5: Defining the Feature’s Purpose (FIA Step 1)
  • Chapter 6: Establishing Beliefs About Outcomes with Hypotheses (FIA Step 2)
  • Chapter 7: Scoping the Right Measurements (FIA Step 3, Part 1)
  • Chapter 8: Building Data Collection Systems (FIA Step 3, Part 2)
  • Chapter 9: Conducting the Experiment (FIA Step 4, Part 1)
  • Chapter 10: Generating Insights from Experiment Data (FIA Step 4, Part 2)
  • Chapter 11: Actions Based on the FIA Results (FIA Step 5)
  • Chapter 12: Starting a Feature Impact Analysis Today
  • Part 3: Expanding from a single project to a philosophy change
  • Chapter 13: Establishing a Path to the Impact Mindset Future
  • Chapter 14: Building a Strategic Roadmap
  • Chapter 15: Creating a Cultural Change
  • Chapter 16: Connecting to a Vision
  • Glossary

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