BSBCUS201A Deliver a service to customers Learner Guide, 1st edition

This Learner Guide addresses the competency BSBCUS201A Deliver a service to customers.

It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant learning or for a combination of these.

This Learner Guide will help teachers and trainers of the competency standard by:

• Providing a clear and consistent resource for each participant
• Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation
• Providing a source of assessment activities and/or a component of a portfolio of evidence when complete