Customer Service: Career Success Through Customer Loyalty, 6th edition
Published by Pearson (July 14, 2021) © 2014
- Paul R. Timm Brigham Young University
Price Reduced From: $64.96 AUD
Customer Service provides a systematic process for building essential service skills. It looks at how to transform good service intentions into a workable plan yielding loyalty and success. Key topics include social networking, trustworthiness, internal customers, emerging technologies and stress-reduction techniques.
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