Enriching the Experience: An Interpretive Approach to Tour Guiding, 1st edition

Published by Pearson (November 15, 2002) © 2003

  • John Pastorelli
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Title overview

This text provides a practical and contemporary foray into the skills and knowledge required by Tourist Guides. It encompasses a variety of techniques, concepts, activities and case studies within the growing field of Interpretation. This field is gaining an increased profile as the way forward for learning and development programs for Guides.

The author has provided the content in a highly accessible way, widely using examples that bring together guiding and recent interpretation theory with a fresh approach to the topic.

Student resources:

THT02 Competencies to SIT07 Competencies >

Table of contents

  • 1. Guiding: An Interpretive Approach
  • The guiding environment
  • An interpretive approach to guiding
  • A tourism industry overview
  • Types of tours  
  • 2. The Guide
  • Tourist Guides - a group of skilled professionals
  • Where do Guides work?
  • The roles of a Guide
  • 3. Your Audience
  • Getting to know your audience
  • Principles of conducting a tour
  • How do you find out about your audience?
  • Building a relationship with your audience  
  • 4. Effective Communication
  • The communication process
  • Factors affecting effective communication
  • Ensuring effective communication
  • Listening - the pathway to understanding
  • Working with questions
  • 5. Presenting Tour Activities
  • Effective presentation techniques
  • Working with microphones
  • Managing the nervous twitch
  • Adding strength and colour to the voice
  • 6. Planning and Developing Tour Activities
  • Tour structures and tour stages
  • Planning and designing the tour
  • Conducting the tour
  • Evaluating the tour
  • OH&S, risk management and liabilities
  • Tours as a learning experience
  • Perception layering
  • Creative thinking  
  • 7. Your Tour Commentary
  • What is a commentary?
  • Structure of your commentary
  • Building your commentary
  • Enriching your commentary
  • 8. Working with Tour Groups
  • Engaging in conversation and remembering people's names
  • Ensuring customer satisfaction through high quality customer service
  • Managing difficult situations
  • Assertive behaviour in more detail
  • What to do when things go awry
  • 9. Extended Tours
  • What are extended tours?
  • Being a tour manager
  • Working with coaches and buses
  • Stages of an extended tour
  • What could go wrong on extended tours?  
  • 10. Working with Stories
  • What are stories?
  • Why do we work with stories?
  • Structure of a story
  • Telling the story
  • Storyforms
  • Character interpretation - telling a story in character

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