Foundations of Lodging Management, 2nd edition

Published by Pearson (July 14, 2021) © 2012

  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller
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Foundations of Lodging Management explores how the lodging industry and both small and large hotels operate. It addresses each department including the front office, sales and marketing, housekeeping, maintenance and more. This revision expands coverage of green initiatives and revenue optimization.

1. Introduction to the Lodging Industry
2. The Structure of the lodging Industry
3. Guest Service in the Lodging Industry
4. Managing Lodging Operations
5. Staffing the Lodging Operation
6. The Front Office Department
7. The Sales and Marketing Department
8. The Housekeeping Department
9. The Maintenance Department
10. Food and Beverage Operations: Limited Service Hotels
11. Food and Beverage Operations: Full-Service Hotels
12. The Accounting Department
13. Safety and Security
14. Careers in the Lodging Industry

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