Hospitality Management and Organisational Behaviour, 5th edition

Published by Pearson (March 20, 2013) © 2013

  • Laurie J. Mullins
  • Penny Dossor University of Portsmouth
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An essential text for all hospitality management students

Hospitality Management and Organisational Behaviour examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.

Written by two experts in the Hospitality field, Laurie Mullins and Penny Dossor, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.

  • Chapter 1 - Nature and scope of the hospitality industry
  • Chapter 2 - Understanding the nature of the workforce
  • Chapter 3 - Diversity management
  • Chapter 4 - Organisational goals and structure
  • Chapter 5 - Defining management
  • Chapter 6 - Nature of leadership
  • Chapter 7 - Workforce motivation and involvement
  • Chapter 8 - Managing through groups and teams
  • Chapter 9 - Managing challenging situations
  • Chapter 10 - Managing the changing environment

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