ICT Services Management (Custom Edition), 1st edition

Published by Pearson Learning Solutions (February 24, 2016) © 2016

  • J Glenn Brookshear Marquette University

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ISBN-13: 9781488614330
ICT Services Management (Custom Edition)
Published 2016

This custom edition is published for Central Queensland University.

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WEEK 1 Computer Architecture
1 Data Storage 3
Brookshear & Brylow, Chapter 1

2 Data Manipulation 
Brookshear & Brylow, Chapter 2

WEEK 2 Operating Systems 
3 Operating systems 113
Brookshear & Brylow, Chapter 3

WEEK 3 Network Concepts 
4 Welcome to the cloud 145
Panko & Panko, Chapter 1

5 Hands on: A few internet tools 
Panko & Panko, Chapter 1A

WEEK 4 Network Standards
6 Network standards 186
Panko & Panko, Chapter 2

7 Hands-on: Wireshark packet capture 
Panko & Panko, Chapter 2A

WEEK 5 Network Security 
8 Network security 228
Panko & Panko, Chapter 3

WEEK 6 Network Management 
9 Network and security management 272
Panko & Panko, Chapter 4

10 Hands on: Microsoft Offi ce Visio 
Panko, Chapter 4A

WEEK 7 Information Systems Concepts 
11 Global E-business and collaboration 312
Laudon & Laudon, Chapter 2

WEEK 8 Databases 
12 Foundations of business intelligence: Databases and Information Management 350
Laudon & Laudon, Chapter 6

WEEK 9 Developing Information Systems 
13 Building information systems 390
Laudon & Laudon, Chapter 13

WEEK 10 Implementing Information Systems 
14 Managing projects 432
Laudon & Laudon, Chapter 14

WEEK 11 Legal, Ethical and Professional Issues 
15 Ethical and social issues in information systems 468
Laudon & Laudon, Chapter 4

Index

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