Introduction to Human Services, An: Policy and Practice, 9th edition

Published by Pearson (July 16, 2019) © 2020

  • Barbara R. Schram
  • Betty Reid Mandell
  • Paul Dann
  • Lynn Peterson
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For introduction to human services courses.
Show future Human Service Professionals how history, politics, and the economy shape social welfare programs and policies
An Introduction to Human Services: Policy and Practice puts the field of human services into a historical context, provides insights into the social welfare field, and gives concrete examples of how primary intervention strategies are put into daily practice in human service agencies. The text presents the many career options offered in the field of human services and discusses the stresses that a human service worker will face in day-to-day work, with practical suggestions for avoiding burnout. The 9th Edition explores the current state of the field of human services with new and updated coverage, including: an expanded chapter on working with diversity, with updated discussions of immigration and working with LGBTQ clients (Ch. 7); an expanded chapter on social welfare programs and policies (Ch. 6); and an increased focus on practical applications.
  • 1. What Are Human Services? What Do Human Service Workers Do?
  • 2. The Changing Nature of the Helping Process
  • 3. Strategies, Activities, and Tasks of Human Service Work
  • 4. Attitudes/Values, Skills, and Knowledge of the Human Service Worker
  • 5. Values and Ethical Dilemmas
  • 6. Social Welfare Programs and Policies
  • 7. Working with Diversity
  • 8. Interviewing
  • 9. Direct Strategies: Working With People One-on-One
  • 10. Working With Groups
  • 11. Planning a Human Service Program
  • 12. Indirect Strategies: Organizing for Change
  • 13. Understanding Legal Issues
  • 14. Staying Current and Avoiding Burnout

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