Knowledge Management: An Integrated Approach, 2nd edition

Published by FT Publishing International (May 26, 2011) © 2011

  • Ashok Jashapara School of Management, Royal Holloway University London
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  • Offers comprehensive coverage of the most important ideas in knowledge management.
  • Provides an excellent blend of theory and current managerial practice - including insights into best practice.
  • Engaging real world examples throughout (including organisations such as Unilever, Royal Dutch Shell and Toyota and many more)

PART 1: The Nature of knowledge

1 Introduction to knowledge management

2 The nature of knowing

PART 2: Leveraging knowledge

3 Intellectual capital

4 Strategic management perspectives

PART 3: Creating knowledge

5 Organisational learning

6 The learning organisation

PART 4: Knowledge management tools and systems

7 Knowledge management tools: component technologies

8 Knowledge management systems

PART 5: Mobilising knowledge

9  Enabling knowledge contexts and networks

10 Implementing knowledge management

Epilogue

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