Managing Supply Chain and Operations: An Integrative Approach, 2nd edition

Published by Pearson (July 14, 2021) © 2019

  • S Thomas Foster Boise State University
  • Scott E. Sampson Brigham Young University
  • Cynthia Wallin Brigham Young University
  • Scott W. Webb Brigham Young University
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Title overview

Managing Supply Chain and Operations employs a four-part integrative model to tie together the key functions of supply chain, operations, and customer relationship management. The text shows the importance of supply chain and operations management, using real-world scenarios to help prepare you for your future career.

Table of contents

PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT

  1. Introduction to Supply Chain and Operations Management
  2. Supply Chain and Operations Strategy

PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS

  1. Product and Process Design and Mapping
  2. Service Design
  3. Customer Relationship Management

PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE

  1. Strategic Sourcing
  2. Supplier Management
  3. Demand Management and Forecasting
  4. Inventory Management Fundamentals and Independent Demand
  5. Sales and Operations Planning and Enterprise Resource Planning
  6. Logistics

PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE

  1. Project Management
  2. Supply Chain Quality Management
  3. Statistical Process Control
  4. Lean and Six Sigma Management and Leading Change

Author bios

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