Marketing: An Introduction, 9th edition

Published by Pearson (31 July 2025) © 2025

  • Gary Armstrong University of North Carolina
  • Philip Kotler Northwestern University
  • Michael Volkov La Trobe University
  • Swee Hoon Ang National University of Singapore
  • Karen V. Fernandez
  • Sven Tuzovic
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Products list

Access details

  • Instant access once purchased
  • Offline access via app
Products list

Access details

  • Instant access once purchased
  • Offline access via app

Title overview

Marketing: An Introduction shows how marketing creates and captures customer value, and how brands earn a genuine place in people's daily lives. The fundamentals sit inside a customer-value framework, so you can see the logic connecting every marketing decision rather than learning concepts in isolation. This Australian edition reflects the global and local forces reshaping marketing in a digital age of engagement and relationships, balancing depth of coverage with clarity so the ideas land the first time.

Marketing is where strategy meets human behaviour, and the thinking you build here applies to any organisation you join. You'll learn to analyse a market, read what drives consumer and business buyers, price with confidence, choose the right channels and measure whether your decisions worked. Real stories from AfterPay, Country Road, Amazon, Coles, IKEA, Qantas and Uber show those decisions playing out in familiar markets. Australian, New Zealand and Asian impacts are discussed throughout, so what you learn maps directly onto the region where you'll build your career.  

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Table of contents

  • PART 1: DEFINING MARKETING AND THE MARKETING PROCESS
  • 1. Marketing: Creating and capturing customer value
  • 2. Company and marketing strategy: Partnering to build customer engagement, value and relationships
  • PART 2: UNDERSTANDING THE MARKETPLACE AND CONSUMERS
  • 3. The marketplace and customers: Analysing the environment
  • 4. Marketing analytics and artificial intelligence: Gaining customer insights
  • 5. Buyer behaviour: Understanding consumer and business buyers
  • PART 3: DESIGNING A CUSTOMER-DRIVEN STRATEGY AND MIX
  • 6. Customer driven marketing strategy: Creating value for target customers
  • 7. Products, services and brands: Offering customer value
  • 8. New products: Developing and managing the product lifecycle
  • 9. Pricing: Capturing customer value
  • 10. Placement: Customer value fulfilment
  • 11. Communicating customer value: Advertising and public relations
  • 12. Personal selling and sales promotion: Creating value in relationships
  • 13. Direct and digital marketing: Interactivity
  • PART 4: EXTENDING MARKETING
  • 14. Sustainable marketing: Social responsibility, ethics and legal compliance
  • APPENDICES
  • Additional case studies
  • The marketing plan: An introduction
  • Marketing analytics spotlights
  • Careers in marketing

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