Operations Management, 11th edition

Operations Management equips students with the knowledge and practical skills to design, manage and improve operations across a wide range of industries. Written by leading experts Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, this bestselling text demonstrates how effective operations management drives organisational success, from manufacturing and supply chains to service industries and digital businesses. Through a balanced blend of theory, practical examples and real-world applications, students learn how operations create value, improve performance and support strategic business objectives.

Built around the proven 4 Ds of Operations Management: Direction, Design, Delivery and Development, the text provides a clear framework for understanding how operations function and evolve in today's rapidly changing business environment. This latest edition places greater emphasis on digital transformation, emerging technologies and artificial intelligence, helping students explore how innovation is reshaping modern operations. More than 100 updated Operations in Practice examples, new industry case studies and AI-focused activities bring concepts to life while encouraging critical thinking and practical decision-making.

Whether studying operations management for the first time or preparing for a future management role, students gain a comprehensive toolkit for analysing processes, managing resources, improving quality, optimising supply chains and delivering sustainable operational performance. By exploring the vital role of people, technology and strategic decision-making, this text prepares learners to tackle real-world operational challenges with confidence.