Pharmacy Management (Custom Edition), 3rd edition

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ISBN-13: 9781488682834

Pharmacy Management (Custom Edition)

Published 2016

This custom edition is published for the University of Sydney.

It comprises of chapters selected from the following texts.

PART 1
Chapter 1 Effective strategic human resource management: Principles and processes
Chapter 2 Engaging and motivating employees and managing organisational change
Chapter 8 Talent management through HR planning, job design, recruitment and selection
Chapter 9 Employee learning, training and development
Chapter 10 Strategic performance management
Chapter 11 Strategic reward management
PART 2
Chapter 1 Marketing: Creating and capturing customer value
Chapter 3 Analysing the marketing environment
Chapter 5 Understanding consumer and business buyer behaviour
Chapter 11 Communicating customer value: Advertising and public relations
PART 3
Chapter 4 Developing service products: core and supplementary service elements
Chapter 10 Crafting the service environment
Chapter 11 Managing the customer service function
PART 4
Chapter 2 Measuring and reporting financial position
Chapter 3 Measuring and reporting financial performance
Chapter 8 Analysis and interpretation of financial statements
Chapter 11 Budgeting
Chapter 13 The management of working capital
Chapter 14 Financing the business