Road to Tourism, The: Skills for the New Professional, 2nd edition

Published by Pearson (March 1, 2011) © 2012

  • Vivienne O'Shannessy
  • Dean Minett
  • Geoff Hyde
Products list
$79.95 AUD
Instant access

Access details

  • Instant access once purchased
  • Fulfilled by VitalSource
Products list
$79.95 AUD
Instant access

Access details

  • Instant access once purchased
  • Fulfilled by VitalSource

Title overview

The Road to Tourism uses real-world industry examples to strengthen its applicability. From working with colleagues to communicating with people from other cultures, this text takes you step-by-step through all the duties you may be required to perform and the underpinning knowledge you will need in your career.

Samples

Preview sample pages from The Road to Tourism >

Table of contents

  • Chapter 1 Develop and update tourism industry knowledge
  • Chapter 2 Work with colleagues and customers
  • Chapter 3 Work in a socially diverse environment
  • Chapter 4 Follow health, safety and security procedures
  • Chapter 5 Communicate on the telephone
  • Chapter 6 Perform office procedures
  • Chapter 7 Sell products and services
  • Chapter 8 Provide visitor information
  • Chapter 9 Access and interpret product information
  • Chapter 10 Coach others in job skills
  • Chapter 11 Career paths and job seeking skills
  • Glossary
  • Bibliography
  • Index

Need help?Get in touch