Waiter's Handbook, The, 4th edition

Published by Pearson (April 22, 2010) © 2010

  • Graham Brown
  • Karon Hepner
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An excellent resource for those in the hospitality industry.

A comprehensive training guide to modern food and beverage service. It explains the technical and interpersonal skills required by today's waiters for all types of establishments, from casual bistros to formal dining.

Sections have been added to address changes to the smoking laws and cultural and special dietary requirements. Photographs have also been added to help illustrate key areas of technique in the table service industry.

The glossary has been updated to take in these changes in industry and it continues to explain the food and beverage terminology and the culinary words and phrases from cooking traditions all around the world. It also includes a simple and very helpful guide to pronunciation.

The glossary will aid students in their understanding of both traditional and more modern menus. It makes the book a valuable long-term reference after the technical and service skills have been mastered.

Student resources:

Competency matching grid >

  • Hospitality and the waiter
  • The menu
  • Food service equipment
  • Food service preparation
  • Food service procedures: the preliminaries
  • Taking the orders and correcting the covers
  • Styles of service: plate service
  • Silver service
  • Clearing the table
  • Other forms of service
  • Other floor service procedures
  • The use of the guéridon
  • Beverage equipment and service knowledge
  • Beverage product knowledge
  • Beverage service procedures
  • Espresso coffee
  • End-of-service procedures
  • Room service
  • Function operations

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