Communication: Organisation and Innovation, 3rd edition

Published by Pearson (August 2, 2012) © 2013

  • Sandy Barnett Manukau Institute of Technology
  • Susan ORourke Auckland University of Technology
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Title overview

Effective communication is at the heart of any successful human endeavour

This edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today's fast-changing business world.

Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking.

Key topics and their effect on communication that are addressed in this edition include:

  • Social media
  • Global recession
  • International and crosscultural communication in New Zealand and globally
  • Ethics, sustainability and accountability

Suitable for NZDipBus 560 and Professional Communication courses.

Table of contents

  • Section One Communication theory and processes in business
  • Chapter 1 Communication in the workplace
  • Chapter 2 Communication theory
  • Chapter 3 Barriers to communication
  • Section Two Intrapersonal communication
  • Chapter 4 Self-concept
  • Chapter 5 Perception
  • Chapter 6 Culture and communication
  • Section Three Interpersonal communication
  • Chapter 7 The basics of face-to-face communication
  • Chapter 8 Verbal and non-verbal communication
  • Chapter 9 Listening
  • Chapter 10 Interviews and giving and receiving feedback
  • Chapter 11 Assertiveness and managing differences
  • Chapter 12 Negotiation
  • Section Four Oral presentations and business writing
  • Chapter 13 Oral presentations
  • Chapter 14 Principles of business writing
  • Chapter 15 E-mails
  • Chapter 16 Letters
  • Chapter 17 Reports
  • Section Five Organisational communication and culture
  • Chapter 18 Processes, cultures and organisation goals
  • Chapter 19 Group dynamics
  • Chapter 20 Managing meetings
  • Chapter 21 Knowledge and information management
  • Chapter 22 Information and communication technologies
  • Chapter 23 Legal issues

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