Critical Conversations for Patient Safety: An Essential Guide for Healthcare Students, 3rd edition
Published by Pearson (14 June 2024) © 2024
- Tracy Levett-Jones
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Title overview
An essential guide for all healthcare students to develop and hone their skills in safe and effective communication.
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Critical Conversations for Patient Safety, 3rd edition, provides comprehensive, practical advice for healthcare students to develop excellent communication skills that improve patient safety and wellbeing. It addresses communication between healthcare professionals and their patients and families, as well as interprofessional communication and collaboration. Diverse disciplinary perspectives and authentic patient stories provide different lenses for students to understand effective patient-safe communication in the evolving and complex nature of contemporary healthcare.
Critical Conversations is suitable for Nursing, Midwifery, and Healthcare students, supporting their foundational professional practice knowledge and skills for clinical placement and beyond.
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Key features
- Real patient stories are included in each chapter of Critical Conversations and are designed to bring the book to life and illustrate the key learning outcomes.
- Integral knowledge for all nursing students that can be used across the curriculum as a key or supporting text.
- Local examples and insights make this a highly relevant text for nursing students in Australia.
- Celebrated author team brings an unrivalled level of local expertise.
New to this edition
- New chapter on inclusive language guides students in the use of inclusive language including cultural sensitivity, gender, sexuality, disability, and First Nations peoples considerations
- Increased focus on ethical principles throughout with links to the International Council of Nurses (ICN) code of ethics.
- Impacts of COVID-19 on clinical practice and communication including end-of-life communication between families and patients via technology, resource allocation of equipment among staff, and impacts of COVID on staff retention
- Patient stories are complemented by new audio feature to enhance students' understanding of effective and ineffective language and tone. Choose Pearson eTextbook to enjoy this new feature.
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Table of contents
- Section 1: Communication and patient safety
- Chapter 1: The relationship between communication and patient safety
- Chapter 2: An introduction to communication skills
- Chapter 3: Key attributes of patient-safe communication
- Chapter 4: Why do patients complain about how healthcare professionals communicate?
- Chapter 5: An historical and cultural overview of healthcare professionals' evolving team dynamics
- Section 2: Improving inter-professional communication to promote patient safety and wellbeing
- Chapter 6: Interpersonal communication for inter-professional collaboration
- Chapter 7: Clinical handover
- Chapter 8: Open disclosure
- Chapter 9: Discharge planning and continuity of care
- Chapter 10: Communicating to promote medication safety
- Section 3: Improving therapeutic communication to promote patient safety and wellbeing
- Chapter 11: Key attributes of therapeutic communication
- Chapter 12: Communicating with older people
- Chapter 13: Communicating with children and families
- Chapter 14: Communicating with people who experience mental health problems
- Chapter 15: Communicating with people who have communication impairment
- Chapter 16: Communicating with Aboriginal and Torres Strait Islander peoples
- Chapter 17: Communicating with people from culturally and linguistically diverse backgrounds
- Chapter 18: Communicating with people about their spiritual needs
- Chapter 19: Communicating with people who are angry or aggressive
- Chapter 20: Communicating about end-of-life care and decisions
- Chapter 21: Language matters: Conversations to promote equity, diversity and inclusion
- Section 4: Workforce issues and patient safety
- Chapter 22: When whistle-blowing seems like the only option
- Chapter 23: Creating safer healthcare organisations
Author bios
Tracy Levett-Jones is a Distinguished Professor at the University of Technology Sydney. Her program of research focuses on patient safety, empathy, belongingness, clinical reasoning, interprofessional education and simulation. Tracy has authored 12 books and over 200 chapters and journal articles. She has also been the recipient of multiple teaching and research awards. Tracy is the Director of the Empathy Initiative and the Research Inspired Pedagogy, Practice and Educational Development (RIPPED) research groups.
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