Each chapter places an emphasis on the activity of producing effective documents by following a process approach that mirrors how professionals communicate in the technical workplace and how students learn in the classroom.
An open design facilitates learning by presenting material graphically and in accessible chunks of information.
The text incorporates the newest technology-driven changes in workplace communication with in-depth discussions of email, instant messaging, working in virtual teams, making Web sites, blogging, podcasting, incorporating digital audio and visuals in documents, using PDAs, negotiating ethical situations in electronic communication, and more. Student writers learn practical skills they will be asked to apply in the contemporary workplace.
Annotated sample documents throughout show students worthwhile examples of workplace writing, usually on topics of intrinsic interest to a variety of student majors.
Exercises and projects,abundant at the end of each chapter, give students opportunities to work individually or in teams and are designed to challenge students with realistic workplace writing assignments.
"At Work" boxes in each chapter feature interviews with working professionals about how they communicate in a variety of workplace situations offering students a glimpse of the challenges faced in real world settings.
"Help" boxes in every chapter describe how a specific computer application or related strategy can be used to improve the production and presentation of workplace communication.
"At a Glance" information boxes serve as study aids and self-check reviews of major topic discussions for "need-it-quick" information.
"Take Note" call-outs supplement the main text with tips for understanding concepts and are quick asides to readers who desire more information on a subject.

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Technical Communication Strategies for Today, Global Edition, 2nd edition

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