Critical Conversations for Patient Safety: An Essential Guide for Healthcare Students, 2nd edition

• Section 1 Communication and patient safety
• Chapter 1: The relationship between communication and patient safety
• Chapter 2 An introduction to communication skills
• Chapter 3: Key attributes of patient-safe communication
• Chapter 4: Why do patients complain about how health professionals communicate?
• Chapter 5: An historical and cultural overview of health professionals' evolving team dynamics
• Section 2: Improving inter-professional communication to promote patient safety and wellbeing
• Chapter 6: Interpersonal communication for inter-professional collaboration
• Chapter 7: Clinical handover
• Chapter 8: Open disclosure
• Chapter 9: Discharge planning and continuity of care
• Chapter 10: Communicating to promote medication safety
• Section 3: Improving therapeutic communication to promote patient safety and wellbeing
• Chapter 11: Key attributes of therapeutic communication
• Chapter 12: Communicating with older people
• Chapter 13: Communicating with children and families
• Chapter 14: Communicating with people who have a mental health problem
• Chapter 15: Communicating with people who have communication impairment
• Chapter 16: Communicating with Aboriginal and Torres Strait Islander peoples
• Chapter 17: Communicating with people from culturally and linguistically diverse backgrounds
• Chapter 18: Communicating with people about their spiritual needs
• Chapter 19: Communicating with people who are angry or aggressive
• Chapter 20: Communicating about end-of-life care and decisions
• Section 4: Workforce issues and patient safety
• Chapter 21: When whistle-blowing seems like the only option
• Chapter 22: Creating safe healthcare organisations

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