In 2017, Pearson TQ partnered with BT to develop a flagship Future Leaders programme for their aspiring managers worldwide. The aim of the programme was to build leadership capacity worldwide by growing existing talent to create a community of high potential first line leaders. BT wanted to adapt and enhance its existing management training, expand accreditations, and embrace the Apprenticeship Levy for all eligible participants. Pearson TQ collaborated with BT to incorporate the new Level 3 Team Leader/Supervisor Apprenticeship Standard (for eligible learners) and the Level 3 BTEC Diploma in Management into the programme design to ensure all learners receive an externally recognised qualification as well as the same standard of training, regardless of geography.
Pearson TQ’s interactions with BT have been collaborative, positive, responsive and timely with significant positive results to date according to BT’s ongoing surveys with both learners and their line managers:
Improving manager capability worldwide
- 96% of line managers say “My team member is developing into a leader/manager”.
- 31% of learners have been promoted since participating in the programme.
Engaging and retaining key talent
- BT’s employee engagement survey reports learners are significantly more engaged than other colleagues and express a strong preference to remain with BT; retention rate for learners is 98%, compared to a BT average of 87%.
- By retaining and promoting key talent into management roles, BT has reduced external hire costs whilst creating a long-term talent pipeline.
- Business leaders report that their learners have brought improved morale and energy into their teams.
- Securing qualifications, being promoted into leadership roles and winning awards.
- 94% learner satisfaction rate.
So, what exactly created this high level of satisfaction? Pearson TQ asked four learners why they had decided to take the programme.
Read about their responses here