Brilliant Coaching, 4th edition

Published by Pearson Business (May 31, 2023) © 2023

  • Julie Starr Julie Starr runs Chrysos Consulting, which specialises in creating change by developing people.
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Title overview

This book provides core coaching principles and beliefs for you to operate from as you manage your team, as well as guidance to help you develop key coaching skills including listening, asking effective questions, building rapport and how to give constructive (performance-based) feedback.

Table of contents

  • Introduction
  • Part 1: Awareness
  • 1. What is coaching?
  • 2. Coaching as an enabler of engagement
  • 3. What is the mindset of a coaching manager?
  • 4. How does our ego limit our ability to coach?
  • Part 2: Ability
  • 5. How to build rapport and relationship
  • 6. How to be a better listener
  • 7. How to ask effective questions
  • 8. Develop a flexible style of influence: the Stepping stones Model
  • 9. How to give constructive feedback
  • Part 3: Application
  • 10. Planned conversation; when the individual has the topic or agenda
  • 11. Planned conversations: when the manager has the topic or agenda
  • 12. Planned conversations: both the individual and the manager have topics to discuss
  • 13. Unplanned conversations: response coaching
  • Part 4: Action
  • 14. Take your learning forward

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