Critical Conversations for Patient Safety: An Essential Guide for Healthcare Students, 2nd edition

Published by Pearson (February 4, 2022) © 2020

  • Tracy Levett-Jones
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Title overview

A practical text designed for all health professionals

It addresses therapeutic communication (ie communication between health professionals and their patients), communication between health professionals and, crucially, the critical relationship between communication and patient safety.

Samples

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Table of contents

  • Section 1 Communication and patient safety
  • Chapter 1: The relationship between communication and patient safety
  • Chapter 2 An introduction to communication skills
  • Chapter 3: Key attributes of patient-safe communication
  • Chapter 4: Why do patients complain about how health professionals communicate?
  • Chapter 5: An historical and cultural overview of health professionals' evolving team dynamics
  • Section 2: Improving inter-professional communication to promote patient safety and wellbeing
  • Chapter 6: Interpersonal communication for inter-professional collaboration
  • Chapter 7: Clinical handover
  • Chapter 8: Open disclosure
  • Chapter 9: Discharge planning and continuity of care
  • Chapter 10: Communicating to promote medication safety
  • Section 3: Improving therapeutic communication to promote patient safety and wellbeing
  • Chapter 11: Key attributes of therapeutic communication
  • Chapter 12: Communicating with older people
  • Chapter 13: Communicating with children and families
  • Chapter 14: Communicating with people who have a mental health problem
  • Chapter 15: Communicating with people who have communication impairment
  • Chapter 16: Communicating with Aboriginal and Torres Strait Islander peoples
  • Chapter 17: Communicating with people from culturally and linguistically diverse backgrounds
  • Chapter 18: Communicating with people about their spiritual needs
  • Chapter 19: Communicating with people who are angry or aggressive
  • Chapter 20: Communicating about end-of-life care and decisions
  • Section 4: Workforce issues and patient safety
  • Chapter 21: When whistle-blowing seems like the only option
  • Chapter 22: Creating safe healthcare organisations

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