Managing Performance Improvement, 3rd edition

Increasing global competition, combined with shrinking budgets, are forcing managers to find new ways of operating. To compete successfully, companies must now use technology and resources (particularly human resources) to their full potential. Much of the research in the area of performance management has suggested that, while it has great potential to contribute dramatically to the bottom line, it rarely works.

This edition of Managing Performance Improvement looks at why performance systems fail, and explores the tools and techniques to overcome this failure. This best selling text provides practical, specific advice to managers and students enabling them to plan for, and then manage, performance improvement.

Samples

Features

• Check Your Understanding questions ensure students have understood the theory presented in the chapter 
• Skills Practice are additional skills tasks to reinforce student's skill development
• Skill and Knowledge Application tasks provide students with the opportunity to apply the theory to common workplace situations they may face
• Checklists give students a list of issues covered in the chapter that can be used for revision.

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