Published by Pearson (March 7, 2017) © 2018
Procedural Skills—Speak directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role:
UPDATED: Meets all of the new standards and guidelines published by CAAHEP (the Commission on Accreditation of Allied Health Education Programs) and ABHES (Accrediting Bureau of Health Education Schools) to give learners the most current, accurate information possible.
UPDATED: Mapping documents show where CAAHEP and ABHES standards are met. This allows educators to quickly align their instruction with the standards.
UPDATED: Uses a foundation of specific learning objectives and a resulting outline for the development of the text and all of its supplements. This process ensures a comprehensive, cohesive teaching and learning experience.
UPDATED: Speaks directly to the student who is preparing to become a medical assistant by focusing on the information and tasks that are essential to the medical assistant’s scope of practice. The comprehensive material provided will also prepare the student to confidently sit for the certification exams for which they are eligible.
UPDATED: 227 Procedures–including 32 new Procedures–give students all they need to know to perform medical assisting skills and include an Objective, Equipment and Supplies list, Method, Charting Example, Photos and Drawings, and Notes. The Procedures are designed to meet the CAAHEP Psychomotor (Skills) Standards.
UPDATED: Chapter learning objectives have been carefully created to meet all of the CAAHEP Cognitive (Knowledge) Standards, including concepts such as the patient navigator, patient coaching, newly introduced legal terminology, and patient-centered medical homes.
Chapter outlines guide students through the topics of the chapter, helping them focus their reading.
Terms to Learn highlight key words and concepts the first time they appear in the chapter.
Color photographs and drawings bring the world of medical assisting to life. They illustrate key procedures, important concepts, equipment, and interactions between MAs, patients, and other staff.
Tables present topics in an at-a-glance format.
Boxes separate and highlight special information.
People Skills–Cover people and communication skills that are essential to being a successful medical assistant:
Professionalism: The Lifespan helps students develop the skills to relate to patients of all ages.
Professionalism: Cultural Considerations give students the skills to connect with both patients and other health professionals from diverse backgrounds.
Professionalism: The Workplace explores topics and issues students may encounter during participation in an externship program.
Professional Skills–Instill concepts and critical-thinking skills needed to succeed as a medical assistant professional:
Professionalism features provide tips for how to be professional in the medical office.
Judgment Call features provide critical-thinking opportunities for students throughout the chapters.
Case studies give brief scenarios that help students understand how the chapter information will relate to their careers.
Critical-thinking questions refer back to the case study at the beginning of the chapter.
Professionalism: The Law tells students how to act like a professional when dealing with legal issues.
The chapter summary reiterates the important topics from the chapter.
Competency Reviews test students’ retention of key concepts.
On the Job exercises help students increase retention and success by linking concepts to their future job functions. These specific activities require the student to use higher levels of information processing, an important component of the learning experience.
Internet Activities challenge students to complete activities online to advance their understanding.
Also available with MyLab Medical Assisting
MyLab™ Medical Assisting is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students pursue an adaptive test of their knowledge, practice what they’ve learned, and prepare for their certification exam. Content includes comprehensive Homework Questions, Critical Thinking Quizzes, Professionalism Scenarios, and sample Certification Exams. This edition features an update of key Procedural Videos, as well as the inclusion of new video-based Decision-Making Cases, Dynamic Study Modules, and Interactive Procedural Checklists.
UPDATED/NEW: Promote critical-thinking and professionalism skills. Professionalism is critical in Health Professions. New video-based Decision-Making Cases, as well as updated Critical-Thinking Quizzes and Professionalism Scenarios, engage students and encourage synthesis and application of information.
UPDATED: Bring difficult skills to life. Skills videos are available to watch anytime, anyplace. When they watch experts demonstrate difficult concepts, students will be better prepared to practice in the classroom.
UPDATED: Help your students get exam ready! Our practice Certification Exams are modeled after the actual exam blueprint. Upon completion, your student will receive feedback and rationale on each question. MyLab Medical Assisting includes two sets of practice certification exams for both the CMA and RMA, as well as new sample NCMA and CCMA/CMAA exams.
NEW: Review essential procedures. Interactive Procedural Checklists allow students to review the steps they need to know to perform medical assisting skills.
NEW: Help each student learn through personalized study. Dynamic Study Modules help students study effectively on their own by continuously assessing their activity and performance in real time. Here's how it works: students complete a set of questions with a unique answer format that also asks them to indicate their confidence level. Questions repeat until the student can answer them all correctly and confidently. Once completed, Dynamic Study Modules explain the concept using materials from the text. These are available as graded assignments prior to class, and accessible on smartphones, tablets, and computers.
Digital access anytime, anywhere. The Pearson eText 2.0 gives students access to their textbook anytime, anywhere. Features include note taking, highlighting, and bookmarking. Instructors can share their comments or highlights, and students can add their own, creating a tight community of learners in your class. The Pearson eText companion app allows existing subscribers to access their titles on an iPad or Android tablet for either online or offline viewing.
Procedural Skills—Speak directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role:
UPDATED: Meets all of the new standards and guidelines published by CAAHEP (the Commission on Accreditation of Allied Health Education Programs) and ABHES (Accrediting Bureau of Health Education Schools) to give learners the most current, accurate information possible.
UPDATED: Mapping documents show where CAAHEP and ABHES standards are met. This allows educators to quickly align their instruction with the standards.
UPDATED: Uses a foundation of specific learning objectives and a resulting outline for the development of the text and all of its supplements. This process ensures a comprehensive, cohesive teaching and learning experience.
UPDATED: Speaks directly to the student who is preparing to become a medical assistant by focusing on the information and tasks that are essential to the medical assistant’s scope of practice. The comprehensive material provided will also prepare the student to confidently sit for the certification exams for which they are eligible.
UPDATED: 227 Procedures–including 32 new Procedures–give students all they need to know to perform medical assisting skills and include an Objective, Equipment and Supplies list, Method, Charting Example, Photos and Drawings, and Notes. The Procedures are designed to meet the CAAHEP Psychomotor (Skills) Standards.
UPDATED: Chapter learning objectives have been carefully created to meet all of the CAAHEP Cognitive (Knowledge) Standards, including concepts such as the patient navigator, patient coaching, newly introduced legal terminology, and patient-centered medical homes.
Also available with MyLab Medical Assisting
MyLab™ Medical Assisting is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students pursue an adaptive test of their knowledge, practice what they’ve learned, and prepare for their certification exam. Content includes comprehensive Homework Questions, Critical Thinking Quizzes, Professionalism Scenarios, and sample Certification Exams. This edition features an update of key Procedural Videos, as well as the inclusion of new video-based Decision-Making Cases, Dynamic Study Modules, and Interactive Procedural Checklists.
UPDATED/NEW: Promote critical-thinking and professionalism skills. Professionalism is critical in Health Professions. New video-based Decision-Making Cases, as well as updated Critical-Thinking Quizzes and Professionalism Scenarios, engage students and encourage synthesis and application of information.
UPDATED: Bring difficult skills to life. Skills videos are available to watch anytime, anyplace. When they watch experts demonstrate difficult concepts, students will be better prepared to practice in the classroom.
UPDATED: Help your students get exam ready! Our practice Certification Exams are modeled after the actual exam blueprint. Upon completion, your student will receive feedback and rationale on each question. MyLab Medical Assisting includes two sets of practice certification exams for both the CMA and RMA, as well as new sample NCMA and CCMA/CMAA exams.
Review essential procedures. Inte
UNIT ONE: Introduction to Health Care
1. Medical Assisting: The Profession
2. Medical Science: History and Practice
3. Medical Law and Ethics
4. Medical Terminology
5. Communication: Verbal and Nonverbal
6. The Office Environment
7. Telephone Techniques
UNIT TWO: Administrative Medical Assisting
8. Patient Reception
9. Appointment Scheduling
10. Office Facilities, Equipment, and Supplies
11. Written Communication
12. Computers in the Medical Office
13. The Medical Record
14. Medical Insurance
15. Diagnosis Coding
16. Procedure Coding
17. Patient Billing and Collections
18. Banking and Practice Finances
19. Medical Office Management
UNIT THREE: Anatomy and Physiology
20. Body Structure and Function
21. The Integumentary System
22. The Skeletal System
23. The Muscular System
24. The Nervous System
25. The Special Senses
26. The Circulatory System
27. The Immune System
28. The Respiratory System
29. The Digestive System
30. The Urinary System
31. The Endocrine System
32. The Reproductive System
UNIT FOUR: Clinical Medical Assisting
33. Infection Control
34. Vital Signs
35. Assisting with Physical Examinations
36. Assisting with Medical Specialties
37. Assisting with Reproductive and Urinary Specialties
38. Assisting with Eye and Ear Care
39. Assisting with Life Span Specialties: Pediatrics
40. Assisting with Life Span Specialties: Geriatrics
41. Assisting with Minor Surgery
42. Assisting with Medical Emergencies and Emergency Preparedness
43. The Clinical Laboratory
44. Microbiology
45. Urinalysis
46. Phlebotomy and Blood Collection
47. Hematology
48. Radiology and Diagnostic Testing
49. Electrocardiography
50. Pulmonary Function
51. Physical Therapy and Rehabilitation
52. Math for Pharmacology
53. Pharmacology
54. Administering Medications
55. Patient Education
56. Nutrition
57. Mental Health
UNIT FIVE: Career Assistance
58. Professionalism
59. Externship and Career Opportunities
Appendices
Glossary
Index
NINA BEAMAN, ED.D., MSN, CNE (NLN), RN-BC (PMH), RNC.AWRC, CMA (AAMA)
Nina Beaman earned a Doctorate of Education, a Master's Degree in Nursing, and a Master's Degree in Health Psychology in addition to an Associate Degree in nursing, an Associate Degree in business, a Bachelor's Degree with Honors, and the Diplôme d'Etudes Françaises from the University of Nice. She has been a Certified Medical Assistant (AAMA) since 1994 and participated actively on the local, state and national levels of the American Association of Medical Assistants. She is also a triply-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health, and Ambulatory Women’s Health. She completed her doctoral dissertation on “Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students. Nina is Dean of Nursing at Aspen University, but also teaches health care courses for Independence University and Fortis College. She owns a consulting firm, Positive Transitions, through which she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes at her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.
KRISTIANA D. ROUTH, RMA (AMT)
Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. She has worked in the health care field for over 16 years and has a passion to see the field of medical assisting grow and develop. Her experience in medical assisting education includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout health care, writing and developing educational content in the field of medical assisting, and project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.
LORRAINE M. PAPAZIAN-BOYCE, MS, CPC
Lorraine Papazian-Boyce is an award-winning author and instructor. She holds a Master’s Degree in Health Systems Management and the Certified Professional Coder (CPC) credential from AAPC. She authored Pearson’s Comprehensive Medical Coding: A Path to Success, which received the Most Promising New Textbook Award—2016 from the Textbook and Academic Authors Association. She won the same award in 2014 for her text ICD-10-CM/PCS Coding: A Map to Success. She teaches health information management at the College for Health Care Professions. She was named Educator of the Year –Instruction—2011 by Career Education Corporation (CEC). Lorraine has over 30 years of experience in health care administration as a college instructor; office manager; owner of a medical billing and coding service; and management consultant to physicians, hospitals, and nursing homes. She has contributed to numerous textbooks and journals in the health professions and is a nationally known speaker. In her spare time, she enjoys boating, RVing, hiking, and working out.
RON MALY, M.A., RMA (AMT), DPhT (PTCB)
Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB). He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989. In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published. In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist. In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Moh’s micrographic surgeon in Omaha, NE. During this time he also began working part-time as a pharmacy technician. From 2005 to 2016, Ron has held positions as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE; and Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE. Ron is currently employed with St. Elizabeth Hospital/CHI in Lincoln, NE as a pharmacy technician.
JAIME NGUYEN, MD, MPH, MS
Jaime Nguyen has more than 20 years of experience in education management, health care research and analysis, compliance, and medicine. She has managed several allied health care programs, including medical assisting, pharmacy technician, and patient care technician. Before entering the education field, she was the Medical Director and Chief Compliance Officer for a biopharmaceutical marketing and research company. Jaime was also a Public Health Analyst/Fellow in the Division of Medicine and Dentistry in the Department of Health and Human Services (HHS), where she conducted research and analysis on physician workforce issues. During this time, she also served on two federal advisory boards, Council on Graduate Medical Education (COGME) and the Advisory Committee on Training in Primary Care Medicine and Dentistry (ACTPCMD). Jaime has a Medical Degree, a Master in Public Health, and a Master of Science in Medicinal Chemistry. Her focus has been on global health and medicine and public health, and she has spent several years working in Israel, Ethiopia, and Indonesia on health care initiatives. Jaime has worked in family medicine in Madison, Tennessee and at the Allegheny County Health Department’s STD Clinic in Pittsburgh, Pennsylvania. She is currently editing a textbook on health care administration.
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