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Intercultural Business Communication, 6th edition

Published by Pearson (July 14, 2021) © 2014

  • Lillian H. Chaney The University of Memphis
  • Jeanette Martin
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Intercultural Business Communication prepares you to face the differences in business communication across cultures. The text does this by providing practical guidelines and information on how to conduct negotiations across countries as well as general "dos" and "don'ts" of international business.

Brief Contents

  1. The Nature of Intercultural Communication
  2. Universal Systems
  3. Contrasting Cultural Values
  4. Cultural Shock
  5. Language
  6. Oral and Nonverbal Communication Patterns
  7. Written Communication Patterns
  8. Global Etiquette
  9. Business and Social Customs
  10. Intercultural Negotiation Process
  11. Intercultural Negotiation Components
  12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

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