Intercultural Business Communication, 6th edition

Published by Pearson (July 14, 2021) © 2014

  • Lillian H. Chaney The University of Memphis
  • Jeanette Martin

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ISBN-13: 9780137515455
Intercultural Business Communication
Published 2021

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ISBN-13: 9780132971270
Intercultural Business Communication
Published 2012


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For courses in Intercultural Business Communication.
Prepare future managers to face the differences in business communication across cultures.
With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

Brief Contents

  1. The Nature of Intercultural Communication
  2. Universal Systems
  3. Contrasting Cultural Values
  4. Cultural Shock
  5. Language
  6. Oral and Nonverbal Communication Patterns
  7. Written Communication Patterns
  8. Global Etiquette
  9. Business and Social Customs
  10. Intercultural Negotiation Process
  11. Intercultural Negotiation Components
  12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

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