Chapter 1: The History of Ambulance Services and Medical Transportation Systems in the United States Vincent D. Robbins, FACHE
Chapter 2: Levels of Ambulance Service Matt Zavadsky, MS-HSA, EMT
Chapter 3: Corporate Models for Ambulance Service Delivery Skip Kirkwood, M.S., J.D., NREMT-P, EFO, CEMSO; Rob Luckritz, J.D., NREMT-P; Art Groux, B.S., EMT-P; Robert K. Waddell II, EMT-P (Ret.); Mike Touchstone, M.A., EMT-P, Vincent D. Robbins, FACHE
Chapter 4: The Ambulance Market David A. Shrader
Chapter 5: Medical Transportation–Scheduled Matt Zavadsky, MS-HSA, EMT
Chapter 6: Air Ambulance and Air Medical Transportation Edward R. Marasco, M.P.M., CMTE, EMT-P (Ret.)
Chapter 7: Deployment and Staffing Models Steven Cotter, M.B.A., NREMT-P
Chapter 8: Human Resources Administration Chris Colangelo, M.S.H.R., NREMT-P; Forrest Wood, EMT-P; Ernesto Rodriguez, EMT-P
Chapter 9: Ambulance Specification and Procurement Jonathan A. Olson, M.B.A., M.H.A., NREMT-P, EFO
Chapter 10: Patient Care Reporting Documentation and Documentation Systems Kevin M. T. Sullivan, M.S., NREMT-P
Chapter 11: Marketing, Media, and Community Relations Keith Griffi ths and Tom Tornstrom, M.B.A., EMT-P
Chapter 12: Ambulance Service Dispatch and Radio Communications Barry Furey
Chapter 13: Technology in Support of Ambulance Operations Skip Kirkwood, M.S., J.D., NREMT-P, EFO, CEMSO
Chapter 14: The Finance and Accounting Functions Sean Caffrey, M.B.A., CEMSO, NRP, and Asbel Montes, B.S.
Chapter 15: The Regulatory Environment of Ambulance Services Sean M. Caffrey, M.B.A., CEMSO, NRP, and D. Randy Kuykendall, M.L.S., NREMT-P
Chapter 16: Legal and Compliance Issues for Ambulance Services David M. Shotwell Jr., J.D., NREMT-P
Chapter 17: Safety Considerations for Ambulance Services Peter Dworsky, M.P.H., EMT-P
Chapter 18: Ambulance Service Activities in Support of the Community Skip Kirkwood, M.S., J.D., NREMT-P, EFO, CEMSO
Chapter 19: Ambulance Operations in Support of Disaster Operations Lawrence Nelson, M.Sc., EMT-P (Ret.), NMCEM
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