FAQs - Teachers
Can I access MyEnglishLab from a mobile device?
Yes, you can access MyEnglishLab from any mobile device.
Note: MyEnglishLab isn't fully supported on iOS (iPhones and iPads) at the moment, but the system will load fine on these devices. However, since iOS doesn't support Flash, audio recordings will not work on these devices.
Where can I find my course ID?
To find your Course ID:
- Click on the Settings tab.
- Under Course Management, locate your course on the list.
- You will see the Course ID under the Course name. Give the Course ID to students and teachers wishing to join your course.
Note: A second teacher can also join your course by using the Course ID.
What should I do if I purchased the wrong access code?
If you have purchased an incorrect access code you should contact Pearson Technical Support for further assistance as soon as possible. Please include your access code in the message.
How do I extend my course end date?
To extend a course end date:
- Click on the Settings tab.
- Under Course Management, locate your course and then click on Manage.
- Under Course Settings, click on Change course details.
- Enter the new Course End Date.
- Click on OK to save the changes.
How do I become a Program administrator?
An institution may nominate one or more staff members to be program administrators. This person may be dedicated to administration only or may combine administration with teaching. The program administrator oversees all courses within school and manages all teachers groups from the program administrator account.
To become a program administrator:
- Click on the Personal Profile section under the Settings tab.
- Click on Switch to Program Administrator role.
- Click on Save button to confirm changes.
Note: A program administrator isn't a permanent role. You can revert back to a teacher role after you have done the necessary changes.
What are the system requirements?
Note: The automatic browser check was designed for computers only, not tablets. Please see the requirements for Tablets below.
Detailed System Requirements
For PC-Compatible Computers:
- Operating System: Windows 7, Windows 8, Windows 10
- Web Browser: Edge, Internet Explorer® 11, Firefox® (latest version), Google® Chrome (latest version)
For Macintosh Computers:
- Operating System: OS X 10.13
- Web Browser: Safari® 9+, Firefox® (latest version), Google® Chrome (latest version)
For All Computers:
- Hardware: Modern processor 1.33 GHz or faster 32-bit (x86), Headphone or speakers, built-in or external; Microphone, built-in or external
- Memory: 2 GB RAM or higher
- Monitor Resolution: 1366 x 768 or higher
- Plug-ins: Adobe® Reader 2015, Adobe® Flash Player (latest version)
Internet Connection: DSL, Cable/Broadband, T1, or other high-speed connection
For Tablets/mobile devices:
- Operating System: iPad iOS 9.1 +, Android OS 4.2.2 +, Windows 8 Touch Screen
- Web Browser: Safari 11, Chrome (latest version), Firefox (latest version), Edge
How do I retrieve my username and/or password?
If you remember your e-mail address and/or your username, you can request the username and password to be sent to you in an email. Simply click on the "Forgot Your Username or Password" link on the sign in page or click here to reset now.
Note: Make sure to check your Email Spam folder if you don't get the email with password reset link.
How do I extend or delete an assignment?
Extending Assignments Due Date
There may be times when a teacher wants to extend an assignment due date. Extending an assignment due date will not affect students who already submitted the assignment.
To extend an assignment due date:
- Click on the Assignments tab.
- Locate the assignment in the To Do List, Calendar, or Recent Activity tab and then click on Edit.
- Select the new due date and time and click on Save.
Note:
- Click on the Recent Activity tab to find an expired assignment and recover it by extending its due date.
- When extending the date for an activity that was assigned along with other activities, all activities will be affected by this change.
Deleting Assignments
Teachers can easily delete Assignments at any time.
To delete an assignment:
- Click on the Assignments tab.
- Locate the assignment in the To Do List or Recent Activity sections and then click on the delete icon next to the activity.
- Click on OK to confirm you wish to delete the assignment.
Note:
- Deleting an assignment will delete students’ submissions and grades. It will also remove the assignment from the Gradebook and To Do List.
- Deleted assignments cannot be recovered.
How to show/hide content?
Hiding/Showing Content
Teachers have an option to Show or Hide content. If shown, students can access the content from the table of contents page (Course tab) or the Assignments tab once assigned by the teacher. If the activity is hidden, students will not have access to the content.
Note:
- Tests activities are hidden by default and will never appear in the student Table of Contents. Once assigned by the teacher, tests will show on Assignments tab.
- To check how your students will see the Table of Contents, you can toggle between teacher and student view by clicking on Student View/Teacher View.
To hide or show content:
- Click on the Course tab.
- Use the Change course drop-down list to select your course.
- To hide/show an entire unit, click on the button on the top left-hand corner of the unit bucket to change the status from Visible for Students to Hidden for Students or vise-versa.
Note: The unit bucket will turn grey to indicate this unit and all unit content is now hidden. This will also appear as greyed out in the Student View. - To hide/show sections or individual activities, click to open the unit. You can show or hide content using the buttons to the right of the Table of Contents.
Note: You can also hide/show content from the Gradebook tab using the Table of Contents. Click on the eye icon next to a unit title [A] or an exercise [B] to hide/show them from the students.
FAQs - Students
I mistakenly lost or damaged my access code. What should I do?
Click Contact Us to submit a ticket or start a live chat with one of our Technical Support Representatives.
Please prepare a photo of the damaged access code and/or a confirmation of its purchase.
Where can I buy an access code?
You can use the following link www.buymylab.com to purchase an instant student access code.
Or
You can contact your Local Sales Representative for assistance.
US Customers: If you need to find your local sales representative, click here.
International Customers: If you need to find your local sales representative, click here.
How do I update my profile (name change, email address, etc)?
To change your personal details:
- Click on the Settings tab.
- Under Personal Profile, you can update your personal details including Email, Country of residence, Native language, Time zone, Date format and Time format.
- Once done, click on Save.
Note: You cannot change your username and your first/middle/last names. If you have made a mistake in your name when registering, please contact Pearson Technical Support.
I'm getting error message "invalid access code". How do I resolve this issue?
- Please enter the code using capital letters.
- Type in dashes.
- Please make sure that there are no spaces between, before or at the end of the code.
- If you continue to have issues, please contact Technical Product Support.
I don’t have an email address, how do I create one?
Most Pearson online products require email address during registration. An Email address is used to send your account confirmation message just in case you forget your login information.
Below are a places where you can create an email address:
Note: You can check with your school's administrator for other options.
My access code is not working. What should I do?
- Access codes have six parts separated with a dash and look similar to this:
LSWMWL-HELLO-LEARN-SIDED-TOPAZ-VEXES - Each access code can be used only once. The access code is needed to register or add a new product.
- Make sure that you have not used the code already.
- If you have bought a second-hand book, you might need to purchase a new access code.
- If you continue to have issues, please contact Technical Product Support.
How do I retrieve my username and/or password?
- If you know your e-mail address and/or your username, you can request your username and password to be sent to you in an email. Click on the "Forgot your username or password?" link on the sign in page.
Note: Email is sent to the email address used during registration. - If you are in a course, your teacher can find your username and reset your password.
- If you cannot remember your e-mail address and/or your username or continue to have issues, please contact Technical Product Support.
Note: Make sure to check your Email Spam folder if you don't get the email with password reset link.
I'm getting error message when logging in "The username or password is incorrect." How do I resolve this issue?
- To retrieve your username click the "Forgot your username or password?" link on the sign in page.
- If you are in a course, your teacher can find your username and reset your password.
- If you have not received an email with your new password, please contact Technical Product Support and provide all data which you remember.
- If you cannot remember your email address and/or your username or continue to have issues, please contact Technical Product Support.
I'm getting error message: "The access code has already been used". How do I resolve this issue?
- Please make sure that you have not already registered the code yourself.
- Each access code can be used only once. If the code came with a used book, you may need to buy a new code.
- If this didn’t answer your question, click Contact Us to submit a ticket or start a live chat with one of our Technical Support Representatives. Please include your access code in the message.
How do I register an access code if I already have a Pearson account? I would like to use the same login information.
You can skip through the registration process by entering your username and password.
Adding Another Product
- Click on the Settings tab.
- Under My Courses, click on Add Product.
- Enter the Access code for the product. An access code looks like this: EESGMB-YAWS-POME-SYNC-BAWL-LAIT. Remember to type in the dashes.
- Click Add product.
Note: The added product will be visible under My Courses only if you join a course based on this product.
Note: If you are registering an access code for a product that you previously had access to, your product subscription will be extended. This means that you will have access to the same product for a longer time.