English for employability: Why teaching general English is not enough

Ehsan Gorji
Ehsan Gorji
A teacher stood at the front of the class talking to her class
Reading time: 4 minutes

Many English language learners are studying English with the aim of getting down to the nitty-gritty of the language they need for their profession. Whether the learner is an engineer, a lawyer, a nanny, a nurse, a police officer, a cook, or a salesperson, simply teaching general English or even English for specific purposes is not enough. We need to improve our learners’ skills for employability.

The four maxims of conversation

In his article Logic and Conversation, Paul Grice, a philosopher of language, proposes that every conversation is based on four maxims: quantity, quality, relation and manner. He believes that if these maxims combine successfully, then the best conversation will take place and the right message will be delivered to the right person at the right time.

The four maxims take on a deeper significance when it comes to the workplace, where things are often more formal and more urgent. Many human resources (HR) managers have spent hours fine-tuning workplace conversations simply because a job candidate or employee has not been adequately educated to the level of English language that a job role demands. This, coupled with the fact that many companies across the globe are adopting English as their official corporate language, has resulted in a new requirement in the world of business: mastery of the English language.

It would not be satisfactory for an employee to be turned down for a job vacancy, to be disqualified after a while; or fail to fulfil his or her assigned tasks, because their English language profile either does not correlate with what the job fully expects or does not possess even the essential must-have can-dos of the job role.

How the GSE Job Profiles can help

The Job Profiles within the Global Scale of English (GSE) Teacher Toolkit can help target those ‘must-have can-dos’ related to various job roles. The ‘Choose Learner’ drop-down menu offers the opportunity to view GSE Learning Objectives for four learner types: in this case, select ‘Professional Learners’. You can then click on the ‘Choose Job Role’ button to narrow down the objectives specific for a particular job role – for example, ‘Office and Administrative Support’ and then ‘Hotel, Motel and Resort Desk Clerks’.

Then, I can choose the GSE/CEFR range I want to apply to my results. In this example, I would like to know what English language skills a hotel desk clerk is expected to master for B1-B1+/GSE: 43-58.

Screenshot of gse toolkit

When I click ‘Show Results’, I am presented with a list of 13 learning objectives in the four skills of reading, listening, speaking and writing. For example:

  • Speaking: Can suggest a resolution to a conflict in a simple negotiation using fixed expressions. (B1+/GSE 53)
  • Reading: Can understand clearly written, straightforward instructions on how to use a piece of equipment. (B1/GSE 46)

Concentrating on specific skills

The Professional section of the GSE Teacher Toolkit also has the option to select learning objectives according to a specific business skill. Consider this scenario: Ms. Lahm is an HR manager at the imaginary LydoApps company, which designs and sells computer programs and apps in Germany. She already knows her team has the following English language profile:

Team 1

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 15

Nationality: German

Department: Print programs

Team 2

English language profile: GSE 10-42 / <A1-A2+

Number of employees: 12

Nationality: German

Department: Packages

Team 3

English language profile: GSE 10-50 / B1

Number of employees: 9

Nationality: German

Department: Customer care

Team 4

English language profile: GSE 10-50 / B1

Number of employees: 5

Nationality: German

Department: Design engineering  

Team 5

English language profile: GSE 10-58 / B1+

Number of employees: 3

Nationality: German

Department: Overseas  

Ms. Lahm wishes to critically check what skills her Customer Care employees need to answer telephone calls in English. She selects ‘Business Skills’ and then ‘Telephoning’, with a GSE/CEFR range of 10-50.

Ms Lahm now has 28 GSE Learning Objectives related to English telephoning, for example:

  • Can introduce themselves on the phone and close a simple call. (A2/GSE 33)
  • Can ask for repetition or clarification on the phone in a simple way. (A2/GSE 35)
  • Can answer simple work-related questions on the phone using fixed expressions. (A2+/GSE 40)
  • Can use simple appropriate language to check that information has been understood on the phone. (B1/GSE 45)

Ms. Lahm can now use these GSE Learning Objectives to help organize her current team and recruit new colleagues with the appropriate skills for the job.

Try out the GSE Teacher Toolkit today

The GSE Teacher Toolkit is a fantastic resource when it comes to teaching English. General English is often not enough – and it can be daunting for teachers when they are faced with the whole of the language to teach.

Both teachers and HR managers can use the Job Profiles feature of the GSE Teacher Toolkit to examine more than 200 jobs for their English language profile and, by targeting these specific language functions, can prepare students for their chosen careers and recruit candidates with the level of English required to successfully perform a given job.

More blogs from Pearson

  • Two business people working together on a tablet
    How to politely say no in business English
    By Charlotte Guest
    Reading time: 3 minutes

    Knowing how to say “no” politely is an important communication skill in the workplace. Whether you are declining a meeting, turning down a request or rejecting a business proposal, the way you respond can affect professional relationships.

    For English learners, saying no can feel especially difficult. Many people worry about sounding rude, unhelpful or unfriendly. The good news is that Business English includes many polite and professional phrases that help you refuse requests clearly while still showing respect.

    Here are five useful ways to politely say no in Business English, with examples and tips for when to use them.

    1. “Thank you for considering me, but I must respectfully decline.”

    This phrase is polite, professional and direct. It shows appreciation for the opportunity while making your decision clear.

    When to use it

    • Declining a job offer
    • Turning down a business proposal
    • Refusing a formal invitation

    Example

    “Thank you for considering me, but I must respectfully decline the offer at this time.”

    Why it works

    This phrase sounds professional because it:

    • Starts with appreciation
    • Communicates your answer clearly
    • Maintains a respectful tone

    2. “I appreciate your interest but, unfortunately, I’m unable to commit at this time.”

    This expression is useful when you cannot accept something because of time, workload or other responsibilities.

    When to use it

    • Declining extra work
    • Saying no to projects
    • Refusing invitations professionally

    Example

    “I appreciate your interest but, unfortunately, I’m unable to commit at this time due to other priorities.”

    Why it works

    This phrase helps soften the refusal and explains that your decision is based on circumstances rather than the person themselves.

    3. “I understand where you’re coming from, but I don’t think it’s the right fit for me.”

    This is a good phrase for situations where you want to disagree politely or decline an offer that does not meet your needs.

    When to use it

    • Declining a service or product
    • Rejecting a business idea
    • Turning down partnerships

    Example

    “I understand where you’re coming from, but I don’t think it’s the right fit for our team right now.”

    Why it works

    The phrase shows empathy first before giving your opinion. This helps keep the conversation positive and respectful.

    4. “Thank you for the opportunity, but I’m afraid it’s not something I can take on right now.”

    This phrase is useful when you may be interested in the future, but cannot accept now.

    When to use it

    • Declining freelance work
    • Refusing additional responsibilities
    • Saying no to speaking events or collaborations

    Example

    “Thank you for the opportunity, but I’m afraid it’s not something I can take on right now.”

    Why it works

    This response sounds polite and professional without completely closing the door to future opportunities.

    5. “Thank you for thinking of me, but I won’t be able to.”

    This is a shorter and more informal way to politely say no.

    When to use it

    • Declining small requests
    • Saying no to casual invitations
    • Refusing minor tasks

    Example

    “Thank you for thinking of me, but I won’t be able to attend the meeting tomorrow.”

    Why it works

    It is simple, clear and friendly. However, it works best in less formal business situations.

  • Students studying together at a table
    What students wish they’d done earlier when planning to study in the USA
    By Abi Fordham
    Reading time: 2 minutes

    If you spend enough time reading student forums, Reddit threads or comment sections about studying in the USA, you begin to notice a pattern.

    There’s plenty of advice about what students should do next. But much less about what they wish they’d done earlier.

    Those reflections usually appear later in the process, after applications have been submitted or deadlines have passed. Often, they come with a sense of hindsight: “I wish I’d known this sooner.”

    For students still early in the process, planning ahead can make everything feel far more manageable – and these tips are here to help.

    Starting earlier helps more than you think

    One of the most common reflections from students is that they waited until something felt urgent.

    Until a deadline appeared. Until a university responded. Until friends started applying.

    By that point, the process often felt rushed and stressful.

    Students who started earlier didn’t necessarily have everything figured out. In many cases, they simply gave themselves more time to think clearly, explore options and make decisions without pressure.

    Starting early doesn’t mean completing everything immediately. It simply means beginning before the process becomes overwhelming.

    Many students don’t realize how much flexibility they have

    Many students assume there is only one way to complete each step of the study abroad process. One test format. One timeline. One fixed path.

    In reality, there are now more flexible options available to students applying to universities in the USA.

    For example, some English language tests can now be taken from home, making it easier for students to fit preparation and testing around school, work or other commitments. This can reduce travel time, scheduling difficulties and unnecessary stress earlier in the application journey.

    Having more flexibility often helps students feel more in control of the process overall.

    Comparing timelines usually creates more stress

    This is something that comes up constantly in student discussions online.

    One student already has an offer. Another has booked their English test. Someone else is still deciding where to apply.

    It’s easy to feel behind, even when you’re not.

    What many students realize later is that study abroad timelines are rarely comparable. Different universities, application requirements, intake dates and personal circumstances all affect how long the process takes.

    The students who felt most confident were usually the ones focused on their own next step rather than someone else’s progress.

    Small steps create momentum

    Another common theme in student reflections is the importance of momentum.

    Not huge achievements. Just consistent progress.

    Researching universities. Booking a test. Submitting one document. Sending one email.

    Small actions help the process feel more realistic and manageable. Over time, they build confidence and make studying abroad feel achievable rather than distant.

    Confidence often comes later than expected

    Many students spend the early stages of the process questioning themselves.

    Am I choosing the right university?
    Am I applying at the right time?
    Am I making the right decisions?

    Later, many reflect that they were more prepared than they initially believed.

    The process itself teaches students how to make decisions, adapt to uncertainty and move forward even without having every answer immediately.

    Waiting until you feel completely ready can sometimes unnecessarily delay progress.

    Final thoughts

    Planning to study in the USA is a major decision, and it’s normal for the process to feel uncertain at times. But many students later realise that starting earlier, staying focused on manageable steps and avoiding unnecessary comparison made the experience much easier.

    You do not need to have everything figured out straight away. Often, the most helpful thing is simply beginning.

  • A teacher working on a interactive whiteboard
    Low-prep activities for busy language teachers
    By Charlotte Guest
    Reading time: 4 minutes

    Teaching a language requires time, effort and planning. Many teachers want creative lessons but often don't have time to prepare activities. Luckily, effective language practice doesn't have to be complex.

    Simple activities can still enhance students' speaking, listening, reading and vocabulary skills. Low-prep activities are versatile, suitable for teens or adults, online or in person, and across various language levels.

    Below are some easy classroom activities that require minimal preparation while keeping students active and engaged.

    1. Would you rather…?

    This activity is simple, fun and great for speaking practice.

    Write two choices on the board and ask students which one they prefer.

    For example:

    • Would you rather live in the mountains or by the sea?
    • Would you rather travel by train or plane?
    • Would you rather work at night or in the morning?

    Students discuss their answers in pairs or small groups.

    Why it works

    • Encourages speaking
    • Builds confidence
    • Helps students explain opinions
    • Easy to adapt for different levels

    Ask higher-level students to explain their reasons in more detail.

    2. The one-minute talk

    Choose a simple topic and give students one minute to speak.

    Topics can include:

    • My favorite food
    • A place I want to visit
    • My daily routine
    • A good movie I watched
    • My perfect weekend

    Students can speak in pairs, small groups or in front of the class.

    Why it works

    • Improves fluency
    • Builds speaking confidence
    • Requires no materials
    • Helps students think quickly in English

    If students feel nervous, give them one minute to prepare their ideas first.