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The CEFR describes A1 and A2 learners as ‘basic users’ of a language. So how can we help these students to develop their English for the workplace?

Here are our six top tips:

1. Focus on high-frequency vocabulary for work

Learning English vocabulary for work context is the top priority for many low-level learners in business English classes. It helps them to communicate their message in a simple, effective way. This makes it important to teach common words and set expressions for everyday work situations.

These include:

• lexical sets (words related to the same topic or situation) – for example, days, months, numbers, verbs to describe work routines, verbs in the past.
• common collocations with verbs and nouns (for example, manage a team, have meetings, place an order, solve a problem).
• functional language and fixed phrases – greetings (How are you? Nice to meet you.) and offers (How can I help you? Would you like…?).

2. Help students with vocabulary learning

Teach vocabulary items in realistic contexts. For example, phone calls, to-do lists, short emails, text messages etc.

While it might be tempting to give students lots of vocabulary to memorize, this can cause overload, be frustrating and ultimately demotivating for learners. Instead, you should aim to present eight to ten new words in a lesson as a general rule. This is an achievable number for working memory and helps to build learners’ confidence. The number of words can be a little higher if items are easy to show in images or there is repetition; for instance, the numbers 20 to 100.

Have students make simple decisions about new words, as this helps with recall later. Start with simple tasks, such as matching words and pictures or verb and noun collocations they’ve seen in a short text (for example, managing a team, call customers, writing emails, etc.). Next, ask students to complete sentences using the target words and write their own sentences using these words.

Getting students to personalize new vocabulary makes it more memorable, for instance writing sentences describing their work routines. Repetition also aids long-term memory, so make sure vocabulary is recycled in the materials in later lessons.

Finally, make a list of vocabulary games to use for revision exercises, warmers and to finish classes.

3. Maximize student speaking time

Learners need to develop their English-speaking skills for work. The classroom is a safe, low-stakes environment for them to gain fluency and confidence.

Use the audio and video scripts of short dialogues or an extract from a longer script. Students read the dialogue aloud in pairs or groups. Give feedback by drilling the stress and rhythm of any words or phrases which were difficult with the whole class. Back-chaining phrases – starting with the last sound and building up going backwards – is an excellent way to drill. Get students to swap roles and repeat the task.

You can also use another technique called disappearing dialogue. Put a short dialogue on the board for students to practice in pairs. Then delete parts of the dialogue and ask them to repeat the task, swapping roles each time. Gradually delete more parts to increase the challenge. Students can reconstruct the dialogue as a final task.

Moreover, surveys, questionnaires, true/false games, and information-gap exercises are ways to practice speaking in English, target structures, and vocabulary.

4. Provide support for speaking tasks

Use a model dialogue from the coursebook or one you wrote yourself. Ask students to build their own short dialogues by changing some details (such as names, dates, prices, and quantities). Or use one half of the dialogue and ask students to write the other part.

Then, have them perform their dialogues together with their script. Then, ask them to try to memorize it without the script. Finally, they should perform the dialogue for another pair or even for the whole class.

Give students a reason to listen to their partners when they are speaking. For example, a speaking task like placing an order on the phone, gives them a reason. The listening student can note the essential information and check their answers afterwards.

Repeating tasks with slight variations increases the challenge, improves fluency, helps students remember useful phrases, and builds self-confidence.

5. Practice work skills your students need

Students are much more engaged and motivated when the class content is relevant to their everyday situations.  They will want to learn English for work and skills they need to practice include telephoning, socializing and giving presentations.

Writing skills are also important. This includes formal and informal text messages, simple forms, less formal emails to colleagues (e.g. to update on work) and more formal emails to customers (e.g. replying to a simple inquiry).

At the start of the class, make it clear what students will be doing in the lesson. You can refer to the lesson outcome on the coursebook page or write the lesson outcome in your own words on the whiteboard. For instance, “Today you will learn to place a simple order on the phone”.

At the end of the class, ask students to respond to the self-assessment statement: “I can place a simple order on the phone.”

This is a reminder of the purpose of the lesson. It also helps the students and teachers to reflect on the progress they are making.

The grammar syllabus should also relate to English learners' communicative needs (for example, describing your company, instructions, and talking about arrangements).

6. Teach functional language phrases

Draw students’ attention to useful phrases and functional language in speaking and writing. For instance, when greeting visitors (“Nice to meet you.” “See you later.”). They can memorize these utterances and put them to immediate use outside the classroom.

Use role plays to practice work skills and functional language skills. Give learners ample time to prepare and write down what they want to say. In a phone call role play, put students back to back to increase the challenge and add an element of authenticity; even better if they can call each other on their mobile phones from separate rooms.

Similarly, with presentations (for example, introducing yourself and your company), give students time to prepare and rehearse. They can ask colleagues to video them on their mobile phones for later correction work and feedback. Or they could rehearse and film themselves at home and show the final video in the next class.

These are just a few tips and techniques for teaching corporate English to low-level learners. It’s especially important for these students to start simple, recycle language often and build their confidence in their workplace English. 

Children seem to be starting English lessons younger than ever, often before they can even read and write. This means that learning differences like dyslexia may not have yet made themselves apparent.

While it’s not a language teacher’s role to diagnose specific learning needs, it is important for us to monitor our young learner students’ progress. If we think a student might be showing signs of dyslexia (or another learning difference), we should feel comfortable referring parents to the right place early on. This can make a huge difference in the learning process.

There are many forms of dyslexia and it affects students in various ways. However, some signs of dyslexia may include the following:

• having difficulty reading (especially aloud)
• struggling with spelling
• problems remembering the sequence of things
• finding it hard to follow instructions
• misbehaving or disrupting the class
• being very quiet or shy (especially when doing reading or writing activities)
• falling asleep in class.

Dyslexia is not a learning disability; it’s a learning difference.

What do Magic Johnson, Richard Branson and Tom Cruise have in common? They all have dyslexia. So learners with dyslexia are certainly not less capable; in fact, they often excel in spatial thinking and creativity. The difference is that their brain works differently, so they find visual processing and using their working memory challenging. For example, they may struggle to remember what was said and face challenges when trying to link sounds to letters.

The most common issues are related to reading, spelling and writing, but dyslexia can also impact concentration span and planning skills. And all these challenges have a severe impact on learners’ self-esteem.

Providing effective learning opportunities for young learners with dyslexia might require teachers to reframe how they see dyslexia. Avoid seeing it as a dis-ability, but rather as a form of neurodiversity: the brain functions and learns in different ways.

Creating the conditions for learning

Many – if not most – young learner teachers feel they are not appropriately trained to deal effectively with learners who have dyslexia in a classroom context.

In an ideal world, all EAL and mainstream teachers would receive in-depth training to better deal with neurodiversity in the classroom. But for now, let’s explore some modifications that help create a more enabling learning environment in which all learners – with or without dyslexia – can progress.

1. Getting to know them

If we want all learners to progress to their next level, we need to get to know them. Only then can we provide learning opportunities that start where they are. Get to know their strengths, weaknesses and interests as well as their learning profile; where do they like to work, who do they work well with and what kinds of tasks engage them fully? These are the starting principles of differentiated teaching and all learners will profit from you taking the time to get to know them beyond their name.

Top tip:

Observations are an extremely useful tool to gain insight into learners’ levels and learning preferences. My favorite activity is to get young learners to create a personal profile.

This can be done in their first language – at home with parents – or as a shared writing activity in class. You provide the stem sentences, and learners complete them with drawings or words. You can hang the profiles on the wall and use them to start talking about ‘differences and similarities’. Alternatively, you can have a learner present their buddy to the class based on their profile, depending on the level and age you teach.

2. Creating a collaborative culture in the classroom

If we want learners to help each other in class, we need to create a culture of ‘helping hands’. Focusing on developing good relationships in your classroom, between you and the learners but also between learners, is vital for a collaborative culture. Use activities that focus on building understanding through sharing ideas. Integrating collaborative learning activities will help to establish supportive relationships and makes struggling learners feel more confident in the classroom. They know they can first talk things through with others and ask them for help before completing a task independently. This will benefit all learners, not only learners with dyslexia.

Top tip:

Think-pair-share is a well-known collaborative activity and can easily be adapted to include some movement too in the form of HuSuPuWu!

This activity will help learners share ideas and allow for differentiated thinking time. Ask your young learners a question you want them to respond to, give them thinking time and tell them to put their hand up when they are ready to talk (Hu).

Encourage them to look around, find another person with their hand up and stand up (Su) to walk over and pair up (Pu).

Together they share ideas before returning to their place and writing up their ideas (Wu).

This will be especially beneficial for students who need more time to process, love to move and want to get confirmation or support.

3. Providing multi-sensory tasks and activities

Providing multi-sensory activities is already common practice in most young learner classrooms. It allows learners to process information using their stronger senses while strengthening their weaker areas.

Multi-sensory teaching (MST) acknowledges that all brains learn in unique, different ways and is a well-known method used when working with dyslexic students in their mother tongue. So instead of only telling the story, find images that illustrate the events, draw a story path for learners to follow, or get them to visualize the story.

Doing this increases the ‘routes of memory’ as Kormos (2017) calls it, and enables information to reach the brain via different pathways, visual and auditory, which strengthen the message.

Top tip:

When learning new words, break them into syllables by clapping when you say them. Then show the word and break it up visually (e.g. fri-end), and get them to make the word with playdough or in shaving foam as they say it. Get them to keep saying it as they write it and then check it.

4. Setting clear, manageable instructions

Because dyslexia often impacts working memory, following instructions can be even more challenging than it already is for young learners. We need to reduce the processing load by breaking up instructions into manageable, achievable steps.

Focusing on just a small amount of information better enables learners with dyslexia (Kormos & Smith, 2012) and to be honest, all young learners – and our classroom management – can benefit from this.

Also, check whether you need to ‘tell’ it or can you ‘show’ the instructions? Presenting instructions in a multisensory way where you, for example, use the whiteboard to visualize the instructions, and use gestures and body language to support your oral input will facilitate understanding.

Top tip:

Learners benefit from talking things through as talk plays an integral part in meaning-making. So why not get learners to turn to their elbow buddy and repeat what they need to do in their own words? Another effective way would be to record the instructions so they can listen back as many times as they need.

5. Adapting your materials

Being aware of what works best for the unique brains of learners with dyslexia allows us to tweak existing materials to make learning more accessible. Think about the color of paper you copy on or the background color of your slides. Learners with dyslexia cope better with colored backgrounds as it reduces word blurring. When learning to write new words in their workbook, use a highlighter to highlight the area between the middle lines where the body of the letters needs to be written.

Top tip:

Nowadays, many young learner coursebooks have audio resources available, but not always for readers or stories. Use assistive technology to get the selected reading text recorded. Struggling readers can listen to the audio as they read the text alone. In this way, they will feel that they are reading independently whilst working on letter sound correlation as well as the rhythm of the language.

The English language classroom can be stressful for learners with specific learning needs. Now, we don’t need to – and can’t – ‘fix’ learners, but we should try to ‘fix’ the environment and provide an enabling, inclusive learning environment for all. By tweaking our teaching, we might better enable learners who face challenges, ensure they feel supported in their learning and allow them to bloom in our classroom.

There are lots of resources available to English teachers today: from textbooks to online teaching tools, they can all aid and enrich English lessons. Many ESL teachers also introduce authentic English material into their lessons to expose learners to the language as it is spoken in the real world.

Authentic material is any material written in English that was not created for intentional use in the English classroom. Using this content for teaching English can make the teaching experience even more engaging, imaginative and motivating for students. It can also be useful to elicit genuine responses from English language learners.

The great thing about using authentic material is that it is everywhere, which makes it easy to find, and simple for learners to practice English in their own time. Remember that it isn’t limited to articles from newspapers and magazines. Songs, TV programs and films, radio and podcasts, leaflets, menus – anything written in English constitutes authentic material.

Selecting authentic material

The best content to select depends on the learners, their level of English and the course content the English teacher wishes to focus on. It’s also a good idea to find out the learners’ interests – after all, there’s no point trying to get students fascinated by a text on the latest sci-fi movie if they’re all fans of action films.

The materials should reflect a situation that a student may face in an English-speaking environment – this will help them transition into a world where English is the norm. In this world, people use abbreviations, body language is important and they’ll use 'filler' sounds – such as 'ummm' – when they are speaking English – and learners will encounter these in authentic material.

It’s important not to overwhelm learners with the first piece of authentic material. So, choose articles, songs or sections of TV programs or movies that aren’t too difficult to understand or take too long to get through.

Some ways to use authentic material

Here are two ideas for using authentic material in class: do remember to develop the ideas into a proper lesson plan and explain the aims thoroughly to your learners…

1. Restaurant menus: order your favorite dish

Food is important to everyone, so introduce language learners to some of the common dishes in English-speaking countries so that they will be able to order meals with confidence. Many restaurants have their menus online, so you can easily download them (no need to walk or drive around the neighborhood).

Try to use local restaurants to make it more meaningful for your students, and ensure you have plenty of copies of the menu. You can then either go through the menu and ask each student to guess what the meals are, or they can write down what they would order. You could use different menus for each course, which would widen the types of dishes you can cover during the learning activity. You or another team member could pretend to be the waiter or waitress and your students can practice their spoken English by reading their order back to you.

At the end of the task, you could encourage learners to add up the cost of their courses to calculate their bill – and even ask them to add on a 10% tip to mirror the experience of being in a real restaurant. Remember, these suggestions focus on different skills, so you could use them to form lesson plans for a 'speaking' lesson, a “reading” lesson, etc.

2. Songs: recognizing English lyrics

Listening to songs with English lyrics is an excellent way of boosting skills in listening and pronunciation, and confidence in using the language. And students will always respond positively to English classes that involve their favorite singer or band.

Ask your students to write down their favorite artist and a song by them that they like and have listened to a few times. They can then try to remember the lyrics, or look at the video on YouTube – they only need to write down a few lines of the song. Then ask them to listen to the lyrics for useful vocabulary, phrases and expressions for everyday language, including colloquial speech.

The language used in lyrics can be casual, tell a simple story or convey strong emotions, which should help learners to establish a connection with the language because it will give them new ways to describe their feelings in different situations. You could even ask them to come up with alternative words, as a way of further increasing and using their vocabulary.

Some song lyrics are commonly misheard, so you could create a quiz in which students have to choose the next words – words that grammatically fit into the lyrics. This can be a funny English lesson – for you as well as your students.