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International Management: Managing Across Borders and Cultures, Text and Cases, 10th edition

Published by Pearson (May 25, 2021) © 2021

  • Helen Deresky Professor Emerita, State University of New York-Plattsburgh
  • Stewart R. Miller Durham University (UK)
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Companies that operate overseas conduct business across a multitude of different cultures, languages and traditions, not to mention economic, political and technological landscapes.International Management: Managing Across Borders and Cultures explores these challenges and explains how you can adapt your leadership, strategies and operations to thrive in these evolving global environments.

The 10th Edition examines the latest effective strategic, interpersonal and organizational skills, preparing you for a career in global management.

PART 1: THE GLOBAL MANAGER'S ENVIRONMENT
1. Assessing the Environment: Political, Economic, Legal, Technological
2. Managing Interdependence: Social Responsibility, Ethics, Sustainability

Comprehensive Cases
Case 1: Eliminating Modern Slavery From Supply Chains: Can Nestle Lead the Way? (Africa/prize winning)
Case 2: Enrich Not Exploit: Can the New CSR Strategy Help The Body Shop Regain Its Glory? (Global)

PART 2: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT
3. Understanding the Role of Culture
4. Communicating Across Cultures
5. Cross-Cultural Negotiation and Decision Making

Comprehensive Cases
Case 3: Cross-Cultural Challenges for a Singaporean Expatriate in Zurich (Singapore/Switzerland)
Case 4: Anju Pathak Returns to India (India) 

PART 3: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS
6. Formulating Strategy
7. Implementing Strategy: Strategic Alliances, Small Businesses, Emerging Economy Firms
8. Organization Structure and Control Systems

Comprehensive Cases
Case 5: Amazon in China: Can Elaine Chang Crack the Chinese Market? (China/Global)
Case 6: Coming to America: A Successful Japanese Acquisition in Global Business (Japan)
Case 7: Souq.com and the Battle for the Future of eCommerce in the MENA (Global/MENA)

PART 4: GLOBAL HUMAN RESOURCES MANAGEMENT
9. Staffing, Training, and Compensation for Global Operations
10. Developing a Global Management Cadre
11. Motivating and Leading

Comprehensive Cases
Case 8: Daimler Chrysler: Facing a Media Firestorm (Germany/Global)
Case 9: Cirque de Soleil's Global Human Resources Practices (Global)

Integrative Section
Integrative Term Project
Case 10: IKEA's Challenges in Russia (Russia)

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