Communication: Making Connections, 11th edition

Published by Pearson (January 4, 2019) © 2020

  • William J. Seiler University of Nebraska -- Lincoln
  • Melissa L. Beall University of Northern Iowa
  • Joseph P. Mazer University of Tennessee Knoxville

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For courses in Introduction to Speech Communication.

Connect. Communicate. Thrive.

Communication: Making Connections helps students learn how to communicate more effectively in our ever-changing world. Authors William Seiler, Melissa Beall and Joseph Mazer balance a thorough yet straightforward explanation of basic principles with a solid theoretical foundation, backed by the most up-to-date research.

The 11th Edition offers expanded coverage of contemporary issues that impact the communication field, including the proliferation of social media and cultural diversity.

Hallmark features of this title

  • Chapter-opening Making Everyday Connections boxes examine situations or issues that are likely to be part of students' daily communication, such as how much is too much to disclose on Facebook or how texting affects family relationships.
  • Making Connections for Success boxes prompt students to reflect on societal issues and their own behavior, so they can become better communicators.
  • Sample speech excerpts give students examples of effective speaking.
  • Learning objectives guide students through key communication concepts, principles and practices.
  • Chapter summaries help students focus on what they should have learned in each chapter.
  • Discussion starter questions can be used as a springboard for classroom discussions or for individual study and review.

New and updated features of this title

  • UPDATED: Throughout the narrative, the authors explore the implications of new communication technologies via platforms such as Facebook, Twitter, Instagram and Snapchat.
  • NEW: A new Chapter 3, Connecting through Culture and Diversity, highlights connections among culture, diversity and difference. This chapter identifies intercultural communication obstacles and helps students improve their cultural communication competence.
  • NEW: A new Chapter 6, Connecting through Social Media and New Technologies, explores the influence of technologies on our communication. The chapter presents updated information on communication technologies, from texting and online social networking to blogging to streaming video.
  • UPDATED: Numerous new examples keep the text current, and emphasize the relevance of course content to students' lives.
  • UPDATED: Every chapter has been updated with the newest and most recent research findings and theoretical perspectives.

Highlights of the DIGITAL UPDATE for Revel (available for Spring 2023 classes)

Instructors, contact your sales rep to ensure you have the most recent version of the course.

  • UPDATED: Pearson is dedicated to creating bias-free content that reflects the diversity of all learners. The Digital Update offers updated language, including inclusive pronoun usage, and relevant diverse examples throughout. In addition, all assessments have been revised for better diversity and inclusion.

Features of Revel for the 11th Edition; published 2019

  • UPDATED: Videos of sample conversations, presentations and expert advice throughout the narrative boost mastery. More than 30 videos are new to edition, and many are accompanied by video self-checks that enable students to test their knowledge.
  • Audio excerpts of dialogue allow students to hear as well as read examples of communication, increasing student comprehension and engagement.
  • Interactive figures provide hands-on, engaging visualizations to help further understanding of complex concepts.
  • NEW: An interactive appendix on Mediated Public Speaking helps students become comfortable preparing, practicing and delivering the various kinds of mediated public speaking they may encounter, whether in school, the workplace, or the community.

PART 1: MAKING CONNECTIONS THROUGH COMMUNICATION
1. Connecting Process and Principles in the 21st Century
2. Connecting Perception, Self, and Communication
3. Connecting through Culture and Diversity
4. Connecting through Verbal Communication
5. Connecting through Nonverbal Communication
6. Connecting through Social Media and New Technologies
7. Connecting Listening and Thinking in the Communication Process

PART 2: CONNECTING IN THE PUBLIC AND RELATIONAL CONTEXTS
8. Selecting a Topic and Connecting to the Audience
9. Research: Gathering and Using Information
10. Organizing and Outlining Your Speech
11. Managing Anxiety and Apprehension When Delivering Your Speech
12. Informative and Persuasive Speaking
13. Connecting through Interpersonal Communication: Developing, Maintaining, and Dissolving Relationships
14. Connecting through Participating in Groups and Teams
15. Connecting through Workplace Communication: Preparing for Your Future

About our authors

Bill Seiler is a professor in the Department of Communication Studies at the University of Nebraska, Lincoln, where he has taught since 1972. He was department chair for over 20 years and now teaches and was the director of the introductory course for over 45 years. The Undergraduate Leadership Award was renamed the William J. Seiler Undergraduate Leadership Award to honor him and his leadership of the department. Other honors include Outstanding Educator of America, Outstanding University and College Teacher by the Nebraska Communication Association, Outstanding Young Alumni and Distinguished Alumni Awards from the University of Wisconsin at Whitewater, and 2002 Boss of the Year Award. Bill received the 2013 National Communication Association’s Basic Course Division’s “Distinguished Faculty” award and was named to the 2013 Central States Association’s “Hall of Fame.” In 2015, he received the National Communication Association’s “Wallace A. Bacon Lifetime Teaching Excellence Award,” and in 2016, he received the “Robert J. Kibler Memorial Award” for personal and professional qualities of dedication to excellence, commitment to the profession, concern for others, vision of what could be, acceptance of diversity, and forthrightness. Bill earned a bachelor’s degree in education from the University of Wisconsin at Whitewater, a Master of Arts from Kansas State University, and a doctorate from Purdue University. He is an experienced educator, consultant, researcher and author in the area of communication and has an adjunct appointment in the Education & Human Sciences College.

He is an avid golfer who plays every chance he gets, which unfortunately for him is never enough. He loves his Nebraska Huskers. Bill and his wife Kathi’s family includes 2 daughters, Dana and Dionne; 2 sons-in-law, Lee and Wade; 2 grandchildren, Grant and Will; and 3 step-grandchildren, Zach, Stephanie and Taylor.

Melissa Beall is a professor in the Communication Studies Department and a member of the teacher education faculty at the University of Northern Iowa (UNI). Dr. Beall, a proud Husker fan, received all 3 degrees from the University of Nebraska, Lincoln. Her areas of expertise include listening, intercultural listening, intercultural communication, communication and technology, and communication theory. She teaches oral communication, listening, language and communication, public speaking, critical thinking, college teaching, communication and technology, intercultural communication, interpersonal communication, and communication theory.

Dr. Beall has served on many UNI committees and chaired the Graduate Faculty. Her honors include the 2007 Iowa Board of Regents Faculty Excellence recipient and the 2014 UNI Distinguished Scholar Award. She was inducted into the Central States Communication Association Hall of Fame in 2012, she was named the International Listening Association’s Outstanding Listening Educator in 2008, and she was also inducted into the International Listening Association Hall of Fame. She was the recipient of the National Communication Association’s (NCA’s) Marcella E. Oberle Outstanding K–12 Teaching as a high school teacher, and in 2016 she received NCA’s Donald H. Ecroyd Award for Outstanding Teaching in Higher Education. Dr. Beall was recognized as a Distinguished Faculty member by NCA’s Basic Course Division and received the Iowa Communication Association Citation Award for contributions to Iowa and the communication discipline in 2014. She has served on numerous editorial boards; has presented over 700 papers, programs, and workshops; is a past president of the Iowa Communication Association and the Nebraska Speech Communication and Theatre Association; and is vice president of the World Communication Association, the Pacific and Asian Communication Association, and the International Association of Communication Sciences. She is the current Executive Chair of the Global Listening Centre and speaks about listening all over the world. She was an officer in her local American Association of University Professors (AAUP) chapter and is a past president of the Central States Communication Association and of the International Listening Association; she has also served as an officer in many divisions of the National Communication Association.

Joseph Mazer is an associate professor and chair of the Department of Communication at Clemson University. At Clemson, he is Director of the Social Media Listening Center, an interdisciplinary research lab and teaching facility that provides a platform to listen, measure, and engage in more than 650 million sources of social media conversations. Joe’s research interests include communication in teaching and learning contexts, social media and new technologies, communication in interpersonal relationships, and measurement issues and trends in communication research. He has authored or co-authored over 70 research articles, book chapters, and books and has been ranked in the top 1 percent of prolific scholars in the communication discipline for the past 10 years. A July 2017 study named him among the top 5 influential scholars in instructional communication. His research has been funded by the National Science Foundation and discussed in media outlets, including USA Today, Chronicle of Higher Education and ESPN. He has received international, regional, university-wide and departmental recognition for outstanding teaching. Joe is a past recipient of the Outstanding New Teacher Award from the Central States Communication Association and the Outstanding Professor of the Year Award from Clemson University’s Department of Communication undergraduate student body.

Joe is an active member of the National Communication Association and Central States Communication Association, where he has held several leadership roles. In addition to serving on editorial boards for several journals in the communication discipline, he is serving a 3-year term as Editor of the Basic Communication Course Annual and recently completed a term as Consulting Editor for Forums for Communication Education. Joe received his Ph.D. in communication studies from Ohio University, a master’s degree in communication from Illinois State University, and a bachelor’s degree in mass communication from Mansfield University. He is the inaugural recipient of the Outstanding Young Graduate Alumnus Award from the faculty in Illinois State University’s School of Communication. Joe resides in Clemson, South Carolina, with his wife, Chrissy, and their children, Claire and Owen.

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