Excellence in Human Service Organization Management, 2nd edition

Published by Pearson (July 14, 2021) © 2014

  • Peter M. Kettner
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In this Section:
1. Brief Table of Contents

2. Full Table of Contents

 


 

BRIEF TABLE OF CONTENTS:

Chapter 1:                 Developing a Theory and Philosophy of Management

Chapter 2:                 Understanding the Organization from a Systems Perspective

Chapter 3:                 Using Structure to Facilitate and Support Achievement of the Agency’s Mission

Chapter 4:                 Job Analysis and Job Design    

Chapter 5:                 Maximizing Organizational Performance through Human Resources Planning  

Chapter 6:                 Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices  

Chapter 7:                 Maximizing Employee Potential through Staff Training and Development   

Chapter 8:                 Promoting Excellence through Well-Designed Motivation and Reward Systems  

Chapter 9:                 Supervision, Performance Appraisal, Rewards, and Termination  

Chapter 10:               Using Data and Information to Achieve Excellence  

Chapter 11:               Managing Resources to Support Excellence

Chapter 12:               Monitoring and Evaluating Organizational Efforts and Accomplishments  


 FULL TABLE OF CONTENTS:

 

Chapter 1:     Developing a Theory and Philosophy of Management

Understanding the Manager’s Role  

Defining Management and Administration  

Creating a Positive Work Environment      

Establishing Criteria for Organizational Excellence 

Excellence as Defined by Accreditation Standards 

The Opinions of Managers

Some Themes Emerging from a Study of Organizational Excellence      

The Usefulness of Early Management Theory       

Scientific Management     &nb

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