Excellence in Human Service Organization Management, 2nd edition

1. Developing a Theory and Philosophy of Management
2. Understanding the Organization from a Systems Perspective
3. Using Structure to Facilitate and Support Achievement of the Agency's Mission
4. Job Analysis and Job Design
5. Maximizing Organizational Performance through Human Resources Planning
6. Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices
7. Maximizing Employee Potential through Staff Training and Development
8. Promoting Excellence through Well-Designed Motivation and Reward Systems
9. Supervision, Performance Appraisal, Rewards, and Termination
10. Using Data and Information to Achieve Excellence
11. Managing Resources to Support Excellence
12. Monitoring and Evaluating Organizational Efforts and Accomplishments