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Managing Conflict through Communication, 5th edition

Published by Pearson (February 7, 2013) © 2014

  • Dudley D. Cahn State University of New York, New Paltz
  • Ruth Anna Abigail Azusa Pacific University, Emeritus

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Comprehensive and accessible coverage of the study of conflict

Managing Conflict Through Communication helps students approach conflict  constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab.

Learning Goals

Upon completing this book, readers will be able to:

  • Exercise positive conflict management and resolution skills
  • Understand why communication is essential to interpersonal relationships
  • Question the thoughts, feelings, and behaviors about conflict they have experienced in the past
  • Narratives and case studies - Drawn from the real experiences of a diverse population, help to illustrate important concepts and make the material relatable to students.
  • Comprehensive coverage of topics - Including anger, stress, and management and collaborative techniques offers students a complete picture of this field of study.
  • Introduces students to more topics associated with “the dark side of interpersonal communication,” - Such as abusive relationships, interpersonal violence, verbal aggression, and other negative social actions and destructive conflict management and resolution behaviors.
  • A chapter on forgiveness - After serious relational transgressions provides a framework on how to forgive.
  • A chapter on mediation enables students to apply formal principles of mediation to everyday conflicts among friends and family members.

  • A new chapter on interpersonal violence, a topic that is receiving more attention in the study of communication and conflict. 
  • Many chapters have been expanded by adding theories and the findings of recent research studies that relate specifically to that topic. 
  • Chapters have been reorganized by moving the theory chapter forward while moving Negotiation and Mediation to Part 3.  Because of shared features, chapters on Anger and Stress have been combined, and many sections have been moved from one chapter to another in a way that makes more sense to students. 
  • At the end of many chapters, exercises have been added that capture the key idea of the chapter.

1) Brief Table of Contents

  1. Brief Table of Contents

  2. Full Table of Contents

Part One: Managing the Conflict Process

  • Chapter 1: Introduction to the Study of Conflict
  • Chapter 2: Communication Options in Conflict
  • Chapter 3: Managing Conflict from a Theoretical Perspective
  • Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation

  • Chapter 5: Managing Violent Tendencies
  • Chapter 6: Managing the Conflict Climate
  • Chapter 7: Managing Face
  • Chapter 8: Managing Anger and Stress
  • Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes

  • Chapter 10: Managing Win-Lose Conflicts through Negotiation
  • Chapter 11: Managing Other's Disputes through Mediation
  • Chapter 12: Managing Workplace Conflict
  • Chapter 13: Managing Social Conflict

2) Full Table of Contents

Part One: Managing the Conflict Process

  • Chapter 1: Introduction to the Study of Conflict
    • What This Textbook Offers You
    • The Nature of Conflict
    • Conflict Management
  • Chapter 2: Communication Options in Conflict
    • Intangible Conflict Issues
    • Dysfunctional Conflict Cycles
    • Functional Conflict Cycles
    • Collaboration: The Preferred Approach
    • Communication Considerations: Choosing The Appropriate Communication Option
  • Chapter 3: Managing Conflict from a Theoretical Perspective
    • Intrapersonal Theories of Conflict
    • Relationship Theories of Conflict
  • Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
    • The S-TLC System

Part Two: Breaking the Cycle of Escalation

  • Chapter 5: Managing Violent Tendencies
    • Why Are People Violent?
    • Interpersonal Violence Defined
    • Two Types Of Interpersonal Violence
    • Communication Approaches To The Study Of Interpersonal Violence
    • Conflict May Be Inevitable But Violence Is Not
  • Chapter 6: Managing the Conflict Climate
    • Conflict Climate
    • Managing the Conflict Climate
  • Chapter 7: Managing Face
    • Understanding the Demands of Face
    • Two Types of Face: Positive and Autonomous Face
    • Face Management
  • Chapter 8: Managing Anger and Stress
    • Stress Management
    • Anger Management
  • Chapter 9: Managing Conflict through Forgiveness
    • The Need For Forgiveness And Reconciliation
    • Advantages of Forgiveness
    • Working through Forgiveness and Possible Reconciliation
    • Moving beyond Victimization

Part Three: Broadening Our Understanding of Conflict Processes

  • Chapter 10: Managing Win-Lose Conflicts through Negotiation
    • The Need for Negotiation
    • Negotiation Basics
    • Generating More Options
  • Chapter 11: Managing Other’s Disputes through Mediation
    • The Need for Mediation
    • Formal Versus Informal Mediation
    • The Role of the Mediator
    • The Mediation Process: Step by Step
  • Chapter 12: Managing Workplace Conflict
    • Conflicts Arising Out Of Differences In Goal Seeking
    • Conflicts Arising Out Of Differences In Level Of Group Development
    • Conflicts Arising Out Of Differences In Role Expecations
    • How To Manage Workplace Conflict
    • Differences In People: Diversity In The Workplace
    • Work-Life Conflicts
    • Workplace Bullying
  • Chapter 13: Managing Social Conflict
    • The Clash of Worldviews: Intractable Issues
    • When World Views Clash: Conflicts Between You And “The Other.”

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